Such a poor service! And it is getting worse month after month. I bought two items on line. A couple of days later I received an email as these items were ready for collection. I went to the shop the following day and I've been told the products haven't been delivered. No explanation, no apologise. And the young guy on the counter was laughing with his colleague who was playing with his smartphone. So bad! A few days later, I found out the products have been delivered on time but the staff couldn't find them. And it is one out of many poor experiences. When you can, avoid Evans Cycles...