WARNING! DO NOT BUY A BIKE FROM EVANS CYCLES, especially using Cycle Scheme. I have never experienced such poor customer service, incompetence and stress through what should have been such a straightforward purchase of a product. To receive the Cycle Scheme voucher, you first have to calculate the total value of you purchase and confirm the order value to Cycle Scheme. This is presented on the voucher and you cannot go a £1 under or £1 over (unless you are happy to forfeit the difference). By the time the voucher arrives the products I wanted were either no longer available, or had changed price. You cannot top up or pay the incremental amount to meet the new total cost and what you are instructed to do by Cycle Scheme is cancel the original voucher and re-apply for a new one. After, several attempts of going through this ridiculously illogical process, I finally secured an order – this was mid-July 2020. At the time of purchase, the product was due back in stock October 2020 and would be available for collection shortly after. Finally, I was al least happy that I had secured an order (at least I thought so). Having chased Evans Cycles over the course of November (over email; they have no functioning call centre) to find out what happened to my order, they finally respond on 17 November 2020, informing me that the ‘Order does not exist’ and has been cancelled. Since they had partially delivered some items from my order, I am told I need to arrange for those items to be returned to Evans Cycles myself. Since this includes a large bike rack and we were in the middle of a pandemic, I thought this was fairly unreasonable, therefore requested they send a courier. A series of comical incompetences followed, including sending a driver who was unauthorised to collect any of the goods because he was told to collect the bike (which was the one item they didn’t deliver) and then being urged again to just return the items myself (reminding them once again that I could not even fit the large bike rack in my car). We are now nearing the end of Jan 2021; Evans Cycles have now collected the items that were delivered BUT they are still holding onto my £875. A disgrace considering they acknowledged their mistake; were happy to take my money when purchasing the product, but have shown no urgency in refunding. I will NEVER USE EVANS CYCLES again, nor will I recommend them to anyone. I will also advise all employees at work to refrain from using Cycle to Work scheme through Evans.