This is a disgraceful company, I would avoid. If your company has a cycle to work scheme with them I suggest writing to the manager of the scheme (I already did and switching plans are underway) and switch to Halfords, they are a lot better! This is based on my experience with Halfords through my previous company’s cycle to work scheme. My experience with Evans. I ordered a bike through my current employer’s cycle to work scheme. The bike took 2-3 weeks to come, and when it came it was the wrong bike! It’s as though they just picked another type and size of the same model because they ran out of stock, disgraceful! The driver just dump it at my building’s ground floor with a massive box. I then tried again and again to liaise with customer service for a collection and resend the correct bike. They said I need to keep this massive box or else I cannot return it! And the earliest they can book me in is 2 days later. 2 days past, no news. I contacted customer service again, they said they screwed up and no one booked me in. And said will do it now for collection 2 days later. Again 2 days have past and no news. And now the customer service rep which I was liaising via email decides to just ignore email. 2 days later still no news. I have this massive box and bike sitting in my flat, causing inconvenience and frustration. This is disgraceful business practice! I would avoid at all cost!