One of the worst buying experiences imaginable. I bought a bike online shortly before Christmas for my 12 year old. The back brake was defective. Online return is a nightmare, so I took it to my nearest store in Sutton to be examined. The Evans employee I dealt with there was rude, obnoxious and despite him admitting that the back brake was defective, he only gave me one option - have the bike fixed under the warranty which he said could take up to 12 months! My son will have grown out of the bike by the time it's useable! Moreover, why should my son have no bike for the duration of time it takes for it to be fixed under the warranty when it was defective inthe first place? I should be entitled to a full refund on the basis the bike is defective. When I asked for his name to take it up with head office, he gave me a false name and slammed the phone down on me. I know it is a false name as when I went to the Sutton store to collect the defective bike I was told no one by the name of Jeremiah works in the Sutton store. Taking the issue up with customer services has been a waste of time. They don't seem to care that their staff have lied to or have treated a customer shambolically - they just stall and do nothing. Awful. Avoid buying from this company at all costs.