The issue here was that the information sent over email confirming order dispatch was not aligned with reality. this could well be a ticketing system processing orders from the website, cleared funds then the warehouse having a target to process orders. Purchased on the 06.04 with a dispatch notice received on the 10.04 stating anticipated delivery 12.04. The couriers website DX doesn't track which can be extremely disheartening. The stated dispatch email was not correct. I spoke with Evans through their on line chat daily from the 12.04. On the 14.04 the staff member tracked the bike to the warehouse and confirmed the following day it had been picked up by DX the courier. Arrived this morning at 07:30 with a call from the driver. If there was no information detailed above, things may have been less worrisome. All in all, i got my bicycle in 9 days from purchase over the bank holiday and the help desk were helpful. The 4 star is honest, their IT system could well be what is lacking and causing concern as it did for myself. My Specialised arrived pristine, slight adjustment to the front derailleur was needed but in fairness, in the grander scheme of things with current climate of non-normal times. Most of the drama was from me believing everything i read on reviews. Wasn't at all bad. Very happy chap with my shiny new bicycle