Evans Cycles will tell you on webchat from day 3 of ordering the bike that the courier has the bike. You will go round in circles Dx my courier must of been rang 15 tines to be told Evans hasn't dispatched it As the days go by webchat ie Jacob Nathan Dan Ami will keep telling you its been dispatched and show you a screen shot. Then emailing Evans customer service tell you a different story. I wont go in to my dealings with Evans its on Trust pilot if you wanted to look under Nigel. This was the most stressful time of my life dealing with them. I will never buy a bike or enter a Evans shop again.