I purchased a mountain bike to the value of £975 and when it’s arrived it was faulty and incorrect size. I contacted them within 48 hours and return the bike to their Sheffield warehouse on the 12/04/21. I then tried to contact their customer service team on at least 25 separate occasions with no success. I was asking the confirmation they had received the bike and when I would get my refund within the 14 working days. All I got back was automated answers ask him to send a photo and to tell them what the fault is, evenness though I’d already sent the bike back to them. They have now had the bike back for one month and I still have not received my refund. It is my most bad luck that I picked such a woeful company to purchase my bike and I will not be making this mistake ever again. I wouldn’t even purchase a puncher kit from Evans cycles Who are owned by sports direct which says it all. Customer service is the worst I’ve ever experienced and even the store in Stockport didn’t help passing the buck onto customer services and not taking responsibility even though the manager said he would look into this for me time and time again. Take my advice and do not purchase anything from this company especially online as you will live to regret it. I’m currently going through the claims process with my bank in order to get my money back from this company.