Made an order with this "lovely" company 2 weeks ago. Ordered bike and some accessories. Fast forward to today: bike hasn't arrived, no tracking updates for a week, and useless support who's only reply "we're sorry for inconvenience caused, we're waiting for courier to reply". They wait their partner courier to reply for a working WEEK! As my long holidays (which I ordered bike for) are now ruined, they deny me in refund, saying that they can't refund me because they don't know where the bike is. This company is a joke. Avoid at all costs if you value your time.