I recently purchased a bike for my step son for £429.99. On arrival it was apparent that the seat was too high and needing adjustment. My local store offered to do this and on arriving they attempted to set the bike up. At this time they were unable to fit the pedals and basically told me I had damaged the threads due to installing them incorrectly. I told them categorically I had not so much as touched the pedals! I had to return home and take it up with an online team. Their customer service was nothing short of abhorrent. Cocky, rude and obnoxious. Totally unwilling to offer a refund due to in their “opinion” I had damaged it. The Consumer Rights Act 2015 as I made them aware is based on fact and not “opinion”. I asked if they could prove it was not damaged on arrival, they couldn’t. I also asked for proof that this bike was not a return, they couldn’t. I found it impossible to make any progress even being refused a telephone number for head office. A section 75 is now my only option. And I’m now lumbered with a piece of expensive useless metal.