I went online and purchased a cycle that I wanted from Evans Cycles and paid online with £659 for the cycle to be delivered to my home. I had an email to say thank you and then the day after I received another email to say the cycle will be with on you asap as it's already at the couriers in Bury less than 6 miles away from me. Wednesday came and Thursday came and still nothing. I chased on the website with CSV and they said it could take 3 days for the courier to respond to them. Which I thought was poor. I then chased again on the following Wednesday which I did as the update still shows that the cycle is still at the couriers 7 days later. I then chased again and then got an email to say that they are sorry the Cycle has been lost. no explanation just lost....I have just told them to credit my account back and I am so disappointed from a large company that they can be brutal "its not their fault attitude. This Cycle was for a special large birthday of mine so I am very upset. however I will find one else where I just want people to read this and avoid Evans Cycles as they do not deliver on what you have purchased online.