First, up the service, I received while trying to choose a bike was downright terrible, they gave no options, no questions, and simply stood there waiting for me to ask them everything. He then tried to sell me a bikeway over my price limit which he knew was £300. Before paying i then asked if it could be picked up by my wife the next day and he said yes, i then asked if the bike would be ready for when my wife picks up the bike on my behalf, he said 100%. I then reminded him that my wife will be taking time off work to pick up the bike on my behalf and to make sure that the bike was ready to collect, and gave him my mobile incase he could not have the bike ready. Of course, when my wife arrived this morning the bike was not ready as promised and they asked her to wait for an hour. She finally got the bike with no apology and no thank you. I see other people have left terrible reviews about this store, I regret now not checking them before i went to the store. Stay away guys and buy your bike from another store is my honest advice.