I ordered from Evans cycles as they were the provider for my cycle to work scheme. I brought a bike for over £2,000 and the customer service has been worse than useless. My bike eventually arrived (well outside of the ‘latest estimated delivery’ date ) with several faults and no information regarding completing the tubeless set up, which may or may not have been partially completed. It is impossible to get a response from anyone and the chat function is worse than useless. When I got a response to an email, I was told to take it to a local bike shop (20 miles away). Really fed up now, it would have been far better to have brought from a local bike shop who may have cared about customer service and providing the information needed to complete the set up and rectifying the faults. Very poor service from the point of sale, delivery and quality of the bike build for such a high value item.