Absolutely the worst experience I have ever had with any kind of service provider. If you're thinking of buying a bike here, don't. I was forced to go through Evans because my company's Help to Buy Scheme required it but absolutely regretted it and would recommend avoiding using the HTB at this point and buying a bike outright. I placed the order at the end of July 2022 and didn't hear anything back on my order until I reached out to the help desk towards the end of August. I spoke with Imogen from the help desk who told me she would look into why my bike hadn't arrived and kept on telling me that I could go the the store and retrieve the other items in my order (not realizing that a helmet and a bike lock are pretty useless without the actual bike). I was then told that it would take 7/10 days for the courier to go through their investigation and after 10 days Imogen explained they had lost the bike. I asked for a refund of the delivery fee (15 pounds) and they refused several times before giving me a voucher. They then ordered the bike again, refused to priorities the order and then had the bike show up at the end of the 17 days delivery limit. At this point, the bike was finally delivered to the store after a month and a half and the store manager reached out to me saying that I needed to pay 25 pounds (I know, what a joke!) to have the bike assembled (this was not mentioned anywhere on the website when I placed the order nor when I spoke with the helpdesk). I have asked for the 25 pounds to be offset considering the whole experience and have yet to receive a reply. Honestly one star is only because zero wasn't an option...