Ordered a bike online, paid for next day delivery, got confirmation email. Took the day off work to be home for the delivery. Didn't get the bike. Used the chat to find out where it was. Was told that it hadn't left the warehouse, couldn't tell me when I'd get it without speaking to the warehouse, if they spoke to the warehouse , I couldn't cancel my order but they knew it hadn't left the warehouse.... Utterly shocking service, will never buy anything from again. Cancelled order and now waiting 2-5 days to get my money back.. In this day and age, there is no excuse for this level of service.