Pretty difficult keeping this short but I'll go with this. I received a watch for my running which had a broken strap. I mean clearly and visibly torn! The box had obviously been opened and repackaged too. They were closed so I opted for twitter as I noticed they were posting tweets over the weekend. That's normally a sign of someone that cares about engaging with the customer. In short, I had to wait until Monday to call and was latterly chastised for airing my dissatisfaction using twitter (which incidentally I didn't but I did tell them what was wrong). The twelve year old lad with an attitude kept banging on about not understanding my frustration and couldn't tell he was exacerbating the mood and the situation and indeed missed the entire point. The watch had obviously and deliberately been sent out damaged and/or good enough for sale. You simply couldn't miss that it was damaged. Someone for that was ok. In the end the little oik made the whole experience far worse and I simply decided a refund would be best. To be fair, those that did engage via twitter were pretty good. The conversation I had on the Monday however, completely undermined that. Oh and the oik also claimed that their competitors also don't use twitter over the weekend and asked for examples. I thought "if you don't know, then you have a bigger problem that I thought" and he also claimed he was responsible for the social media side of things as he explained "that's not how you use twitter or what it's for". So not only did he balls it up for Evans on this occasion he also felt he was the gatekeeper for all things social media. The claim that companies offer great customer service is a great claim - it's a must for them to merely operate. To survive however, they absolutely must have great customer care. This fell well short. N.B. I had a quick look at their timeline last week and almost exactly the same thing happened to a chap that returned tyres as opened and used. Evans? They say "warehouse soiled". Needless to say he isn't going back either. Incidentally, this is the first time I've had to post a bad review in well over 2 years so it's not a habit I'm in :-)