Ordered a Pinnacle Lithium 2 The bike arrived with several scratches The disc brakes were catching on both wheels The seat post was also too high. I am 5ft 4 inches tall and used your online size guide to determine that I needed a small frame. This also matched the dimensions of my previous bike. However, due to the attachment for a water bottle, it was impossible to lower the seat post, and thus the bike was too big for me. This is not mentioned on the website and should be! The brakes felt very unstable and the gear changes were very noisy/clunky. I called the Reading store. They told me to bring the bike in for them to look at and that it is known that you cannot lower the seat very much on a Lithium 2, so they would cut the seat post for me. On Sunday 4th June, I drove a 62-mile round trip and spent 3.5h taking the bike to the Evans Cycles store in Reading + waiting time. The mechanic cut 1.5 inches off of the seat post but confirmed that the bike was not set up right. He said it was common with online orders and customers should always get their bikes via the store. He suggested I get the brakes bled and the gears checked, but he could not do it there and then, I would need to come back and they all were booked up. Monday 5th June: I have called all of the nearest stores and everyone is completely booked up until the end of the month. Their phone number is near impossible to find, but someone from one of their stores shared it with me. When I called, I was told there was no manager to speak to, so I had to email. After a few days of chasing this complaint, they offered me a £25 gift voucher, which doesn't even cover my costs incurred so far. Either they take the bike back and exchanged and offer me correct renumeration for my costs, or I will bring the bike into a store, leave it there and cancel the contract I used to buy it through work. I am now in touch with trading standards about them selling a bike that was unfit and dangerous to ride