I spent over £1.5k+ on 6 separate orders, with multiple items in this past two weeks, for some of the WORST, most unresponsive customer service I have every experienced. Bike not delivered, over two weeks later, and I am still waiting. I received no compensation, no account credit, no updates, and no clear expectation of when the bike will arrive (assuming it’s in one piece - as DX the courier apparently returned the bike to Evans, yet Evans didn’t know where the bike was). My local Evans store in East Dulwich is fine, nice helpful people work there. Evans online has been atrocious.