I booked my bike in for a silver service. Gears not properly adjusted, so took it back in. The mechanic threw his hands in the air and refused to do anything having told me he would need to “bend things”( That is no way to treat Campagnolo components), turning his back on me to speak with the female assistant, excluding me from their conversation. Female assistant then insisted she could adjusted the gears despite my reservations. The outcome was she tried vigorously until breaking my gear shifter. It is costing me over £400 to rectify this. Evans customer services only response to my complaint is a trite apology. I am only glad I demanded a refund of the silver service in store, but informed them I hold them responsible for the damage caused. I will never trust this company with my bicycle again. I will continue to pursue Evans for the cost of the damage their negligence has caused. Just terrible on all levels.