I bought a helmet online, as they hadn't have it in the shop. When it arrived, a member of the staff offered to keep the cardboard box it arrrived in (without warning me that it could infringe my right to return it), so I could fit it in my backpack as I didn't want to use it at that time. It wouldn't fit so I returned it before the 28-days period, inside its original plastic wrap and with all the tabs and user manual included. They rejected the return and sent it back without any notice, because it had to be returned "in its original packaging", something that according to Citizens Advice consumer services is an "unfair contact term". No company that I know of or have returned products to have they ever rejected a return just because it wasn't in the original cardboard box. When I tried to contact the costumer support team, they had no intention to discuss it and they rudely told me to do whatever I want legally amd they hang up. Their friendly and helpful staff is nothing compared to their unacceptable and awful online buying services and costumer support. Shame...