I order my bike online on the 4th Aug. On the 5th Aug I had an Email to say the bike is being built. Great! By the 9th Aug according to my account info it's still being built. I called to ask what's happening and when will be shipped. it will go out tomorrow I was told. It didn't and I called to complain. The same day I received another email to say it had been shipped but unlike other orders in the past it has no tracking number. So, I have no idea where or when I will get me bike. Not even sure that it's actually been sent. I have used evans for years but I'm afraid they have gone down hill and I won't be back.