I purchased this bike on the 28th August. At first they sent the wrong size. They then didn't provide a sufficient return address on their website. I have been emailing for almost 3 months now. They have a senior customer service rep named Aaron who consistently blames me for them not being able to refund me for a bike I returned months ago. He has asked multiple times for the same information. I believe now he is just winding me up after being ignored for 2 weeks I was told that my refund had been processed and would be in my bank account in 5 working days that was now 8 days ago. Terrible all round service. Rude employees that won't accept the fact they can't keep up with all the orders.