I would advise anyone not to use Evans online shopping. The service is the worst I have ever experienced. I ordered some cycle accessories as a birthday present and when nothing arrived by the final date for promised delivery, I started to look for help to see what was going wrong. Had the delivery been made to the wrong address or had it not been scheduled? There had been no communication other than the original order confirmation. The following day I tried to find out. There is no telephone number for online sales and although the local store was very helpful in trying to contact them but they wouldn't even speak to their own colleagues! There was nothing in the helpfiles for this situation. I then resorted to the chat bot. Very poor as it didn't seem to know about this type of scenario to be able to assist. Finally got a person on the chat who said they would look into it. I received an email saying that they has escalated this to their brand partner - no timescales. The following day I received another email saying that they were looking into it and to allow 12 - 24 hours for a response. There were some platitudes about how disappointing this service must be and apologies but I didn't sense any urgency on the matter. After 48 hours I chased and suggested that they refund my money as this was going nowhere. Or I could ask my bank to reclaim the funds. Today I received another email with further empty platitudes. Still no action. We are now 4 days down the line. Its certainly a lesson learned. Always check there is some kind of support before using any online shopping service!