When Evans opened in Chester nothing was to much trouble. The engineers and customer service where great. Then the problems started. Personally I think they have lost that personal touch when it comes to valued customers. My first problem was when I bought a pair of 5 - 10 shoes. After 4 weeks and only used 6 times they started to come apart at the sole so I took them back to Evans asking for a new pair (non in stock) or a refund. They said they could not issue a refund as the shoes would have to go back to 5 - 10. I always thought that if I bought a pair of shoes from a shop the contract would be with them. Anyway Evans told me it would take a week before they had an answer from 5 - 10 and would contact me when they heard something. A week later I phoned, the guy on the other end told me that 5 - 10 where a massive organisation and do not rush these things, he said he would contact me when he heard anything. 4 Weeks later still waiting so I phoned Evans who told me O yey forgot to contact you come in and we will refund you. Next I bought a bike carrier in store. A bit suspisus as the wrapping was opened and sellotaped up again, got home and set the bike carrier up only to find that one of the brackets with the grip on was snapped off. This meant I could not put the side strap on. So I took the bike carrier down and packed it and went back to the shop explaining that the carrier was damaged. They refunded me and I ordered a Saris single bike carrier. Great they said it would be ready for collection at 15:00pm the next day. Went to pick the bike carrier up the next day and it wasn't there. another wasted journey. Got an e-mail at 18:50 telling me the carrier was in store and could pick up (store shuts at 19:00pm). Picked the carrier up today after yet another trip. What has happened to quality control and customer service at Evans. They have lost a valued customer as I won't be shopping at Evans any more after 2 bad experiences. Its feels as if the Chester branch is to busy on sales etc to bother about after sales and customer service