Ordered a childs bike two months ago for main Christmas present, deposit paid and told delivery would be around 16th December but guaranteed for christmas. Immediately prior to expected delivery date, I received a phone call to say the bike I'd ordered wasn't available but similar could be sourced, which I agreed to. Subsequent phone call stated that delivery before Christmas was in question, they would confirm tomorrow. I had to ring back the next day as no-one rang me. Still uncertainty but they were hopeful bike would be received by them on 19th. Home delivery wasn't an option. I asked for a refund and spoke to the Manager, Mike, who apologised with a "but it was head office's fault." I explained I wasn't interested in whose fault it was. As a manager, there's little point in blaming some-one higher up the chain. I could have done without sourcing another bike at incredibly short notice for Christmas. I would never use Evans Cycles again.