The service from the manager at the Wimbledon branch was totally out of order. We bought a kid bike and an helmet online, total came up to £99 instead of £84, (the hemet is free with any kids bike). When I collected the bike and the helmet I realised that I had been wrongly charged on my PayPal and also on the Evans confirmation order, which didn't take into account the discount. asked the person behind the counter about it and without hesitation he processed a refund of £15 on my card. As they gave me the bike, I noted that the wheels needed a slight adjustment, so I was directed toward the workshop so that someone could realigned the wheels. I left it wth the workshop, and left the new helmet behind the counter while I went out for 20 min (they already had 48h to prepare and check the bike). You would hope that a brand new bike would have been checked throughly before! When I returned to pick up the bike the mechanic which looked so not bothered about a stupid kid bike, told me that he fixed the brakes . At this stage I knew I would never buy again from there. I specifically told him that the wheels needed adjustment before leaving the bike with him, but now his answered was, I can se that but this would need to be booked in at a later stage (after Xmas!). But the bike is brand new! Anyway fed up at that point we went back to the till to get the helmet. The staff were confused as they couldn't find it anymore. And then an older man arrives (the manager) telling us that his invoice didn't show £99 but £84, making us looked like we were actually trying to scam him and we shouldn't have the helmet! He had actually hided the box so no-one could find it (such a childish and unprofessional behaviour). I showed him my PayPal invoice and the Evans confirmation order which clearly stated the price of the bike and the helmet came up to a total of £99 but he insisted that we should take it with PayPal. Only after another 5 min he gave us the helmet and told us all this wasn't worth the trouble. Despite telling him that his invoice was reflecting the refund of the £15, he was to retarded to understand that .This from a chain like Evans is very disturbing. From the preparation of the bicycle to the manner of dealing with customer. No wonder they are going out of business...