Evans Chiswick, terrible . Ordered a bike online for my wifes birthday to be delivered to this store. Got an email notification the next morning saying bike has arrived and they will let me know shortly when to collect. Two days later nothing ,so i phoned and was told the build team missed my bike and that i can collect it by 2pm next day which was today. So get there at 16:30 today and its still not ready not even started on it. Got it eventually after waiting 35min asian guy leaves the bike with us and walkes off aaand the bike is not as the picture online. So i asked the asian chap (didnt get his name ,no badge) where is the remote lockoff as shown on the picture and he started to get annoyed with me for asking . He proceeded to tell me "well thats what you ordered and thats that, product code matches what we got and thats it,you shouldn'tlook at pictures you should read the specs!!" Specs means nothing to a leisure biker then he walked off again . In my mind if you order a car with a sunroof youd expect it to have a sunroof when you get it?Eventually i took the bike but now im stuck between a rock and a hard place as we are going away and need the bike. Eventually i found another guy Tony (was wearing his badge)that works there and he was super helpful we even bought my son a bike and a helmet off him .so thanks Tony. I still need to know why Evans Cycles has pictures that doesn't match the descriptions.