I bought a new cannondale tiagra and after the first ride it started jumping out of gear and making bad noises. I took it to the Leeds city centre shop and they told me it was fixed but it’s still jumping out of gear. I called customer services and the Leeds store are denying I’ve ever been in their store to have my bike fixed. I’ve got it booked into another store now to hopefully get the gears fixed but it’s very poor customer service and making out I’m lying is not right.
5 years ago
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