Absolutely appalling customer service. My son bought a cycle, he nearly had two bad accidents on it as there were faults on the bike. The back spokes were bent also. When we rang the store they said to bring the bike to them. When we explained that we couldn't get the bike to the store are we live 14 miles away they just said they couldn't help. We took the bike to halfords to get fixed and they said it was terrible that Evans sold us the bike in this state and that Evans should be fixing it for free. In desperation we rang Evans head office and they said that it wouldn't have been a problem them collecting the bike and fixing it. I asked why the store didn't suggest that and that the store were totally unhelpful and the head office said that I had no proof the store didn't help me. As it was outside the period of weeks where I can send the bike to get fixed, there was nothing they could do. My son is now having to pay to get the bike fixed somewhere else. I've read lots of terrible reviews about Evans and only wish I'd read them before we bought a bike from them.