Difficult decision here, sales over service.. I recently (late Jan 2020) purchased a Trek cycle from here. The sales man was fantastic, very knowledgeable, helpful & answered my questions very professionally.. The service (staff) on the other hand, atrocious.. I returned the bike for the complimentary "health check" 3/4 weeks later. I informed them I thought the gear changes were not as crisp as I would have thought & maybe a little noisy.. On returning to collect I was informed the bike needed a new chain & they advised it was changed. I said it was a new bike & surely the chain should last longer than that. To which I was told "you'll have to take that up with Trek".. What?? I didn't buy the bike from Trek, I bought it from Evans so shouldn't they change the chain & then they take it up with Trek?? I paid up, left & they didn't even give me the "worn out" chain.. First ride anger disappeared as I thought the chain had resolved any issues.. Sadly I was wrong.. The noises returned but I couldn't see anything strange (though I'm not a bike mechanic).. A couple of weeks later out on a ride the chain broke.. I rang for DW to come & get the bike & to bring DS's bike (also a Trek) so I could finish the ride.. What I noticed straight away was the difference in gear changes & "no strange noises".. Once home I fitted a new chain but the noises were still there so I contacted a local independent qualified bike builder to see if he could help me.. Within 10 minutes of him getting the bike he contacted me to tell me the rear cassette hadn't been fitted properly, allowing for bad shifting & water ingress which was the cause of the excessive noises, as well as the chain wear.. CONCLUSION.. My advice if you want a bike from Evans at Preston, great they will sort you out, but for maintenance/servicing take it to someone who knows what they're doing, you'll be better for it in the long run.. Very shoddy service which totally destroyed the faith in them that the sales man had built up..