INFURIATING
The people in the shops are lovely but the head office management is spectacularly bad. Originally I'd bought a bike there thorugh insurance and had it delayed and stuck and reviewed. When I asked for a discount because I'd had to pay out for public transport for 8 weeks while it all stretched out, I was told they wouldn't be making a profit if they did that, sorry.
Fast forward a few years and my steering column snaps mid cycle with no warning landing me on the street with luckily no major injuries. I took it in for what I would have expected to be some acknowledgement of a product defect and instead I get a bunch of phony excuses. I had to chase them for MONTHS for what was originally only promised to be 2 weeks. They then recommended me the wrong size fork, no sympathy, no discount.
I really feel for the nice people that do work there but it is an awful company as all of these reviews demonstrate.
just DON'T.
5 years ago
Evans Cycles has a
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