I placed click and collect order on 10th May. After waiting for 2 weeks when I had no communication on status of my order I tried to call the local store as all the customer sevice lines has been closed till date. I was told they will not be able to fulfill my oder as bike is now out of stock though it was in stock when I placed the order. They did have same bike with different colour in stock but they won't honour my order as I bought the bike at 50% discount. Only option povided was a refund. It has been now 4 weeks and I am still waiting on the refund. I have called up the local store numbe of times and everytime I call I am told they have emailed to headoffice and they can't do anymore. I can't speak to anyone at headoffice as all phone lines are closed. I have emailed twice through website the only option available and I have had no response whatsoever in last 4 weeks. Terrible customer service. Will never buy from them and real shame on how they are managing their customers. Unethical and shameful. Avoid if you can.