THEY HAVE MY MONEY BUT I HAVE NO BIKE-RACK FOR WEEKS!!!
I bought a bike rack for my car at the start of June 2020. Evans Cycles took full payment and said it would be delivered on 14th June 2020. It is now 7th July 2020 and I still do not have my bike rack. They have closed all their phone lines and ignore emails, leaving me out of pocket, without a bike rack and no way to communicate. I am completely powerless!
The local Evans Cycles branch are not able to help and have no contact themselves with head office or distribution. All the online staff have been furloughed, (which I have a lot of sympathy for), but my order was made and payment accepted by Evans Cycles at the start of June 2020 way after the start of the lock-down, so I feel they knew they were not able to process orders at this point but took my money regardless.
It feels like Evans Cycles is a company about to go into administration and they are still taking people's money.
AVOID, AVOID, AVOID!
4 years ago
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