Horrible and unapologetic customer service. Tried to cancel my bike order and get a refund for weeks! Got a strange reply a week after contacting them, saying that the order couldn't be cancelled as during the time it took them to reply it has already been picked up. Firstly, that is not my problem, but more importantly - completely ignored my request to return/refund. Had to wait another week for a reply to my second request. Can't reach anyone on the phone, not even the specific shop. Very stressful experience, customer care assistants like robots, no human apology or anything.