I am providing an update to my earlier post from 3 weeks ago."It all started....." Customer services set another deadline for 27th August for a replacement axle which they has initially approved my warranty claim for. The claim then became "a gesture of goodwill " and the "user error" has now moved on to "wear and tear". The dispute resolution that they referred to no longer applies- they have withdrawn from this. Their terms and conditions apparently no longer apply. They will not honour the warranty and customer services are being disingenuous in every communication. I have now been without the use of my £3500 bike for around 4 months and they are still telling me to go and buy the part elsewhere despite having this part available on other bikes in their stock. They are a disgraceful company to deal with and paying no regard to the rights of consumers set out in legislation. This company should be avoided at all costs in my view. The only apparent honourable customer services person with any moral fibre gave their view in the reviews below and resigned. Nobody should have to work in an environment where the ethos of the company creates such antipathy towards its staff as a result of their unethical and immoral trading practices.