Ordered on-line a bike for my granddaughter's birthday 4 weeks in advance. The bike arrived and is very good. But it arrived without the front basket, brackets were affixed but no basket. I contacted the nearest branch and they did pass the message on to a relevant person. He then sent emails through that appeared to indicate a basket had been sent, a so-called 'Order Confirmation', but none arrived. This happened again. And now Evans ignore all emails. No courier name was in any email, it is possible the courier is to blame, but there is nothing in emails to say the basket was ever sent. One unhappy granddaughter ...