I ordered a bike on the 8th of August 2020 to be collected on the 18th of October 2020. They updated their system where I couldn't see any of my orders which I had to email them to find out. I went to St Paul's branch yesterday to find out if my order would be coming on time. I had to call them today as I never got a call yesterday due to how useless head office are as they couldn't get through to them. I found out today my order was cancelled because the order was delayed and they didn't even ask me if I was willing to wait. No email notifying me and also still havent received my money back. You should show the trust pilot rating on their site so people can actually see how bad they are before ordering from them.