In August 2019 I paid for surveyor to visit in order to get a replacement handle on the Everest front door that was out of guarantee period. He came and I was asked to pay the full cost of installing the handle before the item could be ordered. I paid. From that point on I've been trying to get a date for it to be fitted. For 3 months they argued between themselves whether stores had sent the part to the technician. Stores said yes technician said no. After that a technician arrived but with the wrong handle. Then i had to wait another 2 months. Today is the 16 January 2020 - 6 months after paying - and I am told that at last someone will come on Tuesday next week to do the work. Let's see if they do.