First of all, all my dealings with EverPresent were very polite, courteous and professional. I would rate them with a five (on their scale of 5 being very good). They immediately listened to your request and responded with their questions and answer. You knew on your first call what the project would cost and how long it would take to get your project back. I had them digitize (4) 400 foot super eight films into a DVD(some dated back to the 1960's and four (4) VHS film into a DVD. I was totally satisfied with their work and would highly recommend them to everyone and I will use them again when needed!!