“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums.
100% will use them again and have already planned to send the remaining albums to EverPresent next month”
“I am very happy and recommend Everpresent to save your memories for your family. VHS and even camcorder film were transferred to a USB for my family to watch our precious moments. Very reasonable and helpful with questions and concerns. Turn around time was within 3 weeks for me. Bey appreciative to the team at Everpresent!!”
“AVOID THIS DODGY BUSINESS! This business is a Kafkaesque nightmare! Especially if you live in the NYC or Boston area, you can get these kinds of services for a fraction of what they charge and without being subjected to harassment for con artists.
After dropping off my materials to be scanned I waited ten days for an email telling me to call them for a consultation. Upon calling I was directed to a call center where they awkwardly read from a script and then put me on hold for an available consultant, before coming back to tell me that none were available and I should call back. The second attempt was the same only this time they took my phone number and said they would call back. Unfortunately I missed the call, I called them right back was put on hold again and was told no consultation was available but to try again tomorrow. Frustrated I emailed them and asked if we could do the transaction by email, the next day I received a call from a “consultant” who was actually just a sales person that didn’t understand the order and wouldn’t listen as I tried to explain what I needed, as she kept interrupting me with upsell pitches. When I finally got through to her that what I wanted was simply two 600ppi scans, she put me on hold presumably to adjust the quote, then we were disconnected. The next morning I woke up to an email from her with an invoice containing services I hadn’t asked for totaling 118.70 and a turn around time of 3 to four weeks. I quickly emailed her back and told her that I simply wanted two photographs scanned and didn’t need all the other things and that if she would adjust the invoice to reflect only the services I needed I would pay it asap. Later that evening she called and left a message saying that the invoice was for exactly what I requested and I should pay it . The I sent her the following email:”Good morning, as I mentioned in our initial phone conversation as well as my follow up email I did not ask for CD/DVD Transfer! (21.99). I also do not need two USB drives (19.99 each)
So if you will kindly remove those charges and send me an updated invoice I will promptly send you the payment.
Thank you.”
After another email I sent them payment of 75.47 for 2 hi reps scans, this included a 50$ service fee!? BUT WAIT IT GETS WORSE, I received no confirmation for payment, instead after another two days I received another email asking me for payment. I promptly emailed them back explaining I had paid and after another day I received another email saying they would check into it in two to three business days. This is where we are now, so go to the ups store or anywhere else but unless you want to get robbed and frustrated beyond avoid this mess of a company!”
“I have had two projects done at Everpresent and both came out great! One was 8mm film from over 60 years ago and I was so happy with the results. The second project was camcorder tapes over 20 years old. It’s so nice to have all these memories readily available to watch on the computer or the TV. I highly recommend Everpresent for any of your digital transfer needs. They are a great team to work with, very knowledgeable and friendly staff. Do it today, you won’t be disappointed!”
“Very professional service. My reels that are over 50 years old were handled with care. The staff answered all of my questions and the transfer was done in a timely manner. The quality is amazing! Thank you for encapsulating a family treasure.”
“Absolutely impressed with your quality of work ! My brothers and I couldn’t be happier with the results of what our grandparents did with the 16 mm movies from the fifties and your expertise to make our childhood experiences a reality to share with others generations. Much laughter and joy is the result. Plan on bringing more 16 mm movies to you in the future. Hats off to you and your crew . Outstanding job ! 👍”
“I was very pleased with the outcome of my order. Everpresent kept me informed of the process the whole way. I will continue to use everpresent for future digitizing”
“You failed to put all film footage on each of the 4 thumb drives as I requested multiple times. I stated this for the third time on a live phone call from one of your employees. Each drove only contained one film footage. Unsatisfied”
“Very poor communication and responsiveness. Problem with work product. Unable to deal with less than perfect 8 mm where other shops had no problem in dealing with and communicating with me about risks and options.”
“EverPresent did a fabulous job with my photos, slides and film! Some photos and film was from the 1950’s , they did a great job restoring all of them ! I plan on using EverPresent for the rest of my photos and old slides.”
“From start to finish the process was very easy. The team member I worked with stayed in touch throughout the process so I always knew where my film was. I would highly recommend the service, even dropping off at a local store near me was a piece of cake.”
“1st of all, your website explained the process very well. I also appreciated the frequent emails with status updates. And finally, I was amazed at the final product. I sent you 4 reels of 85+ year old 8 mm movie reels for digital transfer. I couldn't believe how clear it came out. Color was not washed out at all. It was beautiful.”
“I never thought my 8mm film reels could come out so clear!
The whole process was easy with each step.
Everything was ready when promised and my family was so happy!”
Hi Julie,
Thank you for your response! Based on your project details, there are quality issues we noted in the Quality Letter but our team will be following up with more information to learn more about your concerns.
Thanks,
The EverPresent Team
