“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums.
100% will use them again and have already planned to send the remaining albums to EverPresent next month”
“Expensive and not detailed review of images since some slides etc were reversed. I haven't had time to go thru to pull out the ones that have issues.”
“I was quoted $1,552.95 for a digital version of photo albums. Everpresent demanded I pay the entire fee upfront, which I did. Everpresent then billed my credit card without my authorization an additional $241.00. To add insult to injury a week ago they emailed me that my digital copies were available. There are no fileS in my account. I have called 5 times, sent over 7 emails. They keep advising they are "elevating" this issue. Then the elevation team emails me the files are in my aacount and they are not. Everpresent has been paid $1,763.95 and I don't have a single digital album. THIS COMPANY IS A FRAUD.”
“EVERPRESENT is truly a great company to deal with, with frequent updates and communications as the process moved along. We had videos dating back to the mid 80s - none of them would play on our old camcorders. EVERPRESENT was able to save the videos and transfer them. To me, the price was very reasonable, considering the irreplaceable content.
If you have old videos, I highly recommend EVERPRESENT to save them for the future.”
“The staff was curtious and professional over the phone and through emails. I was able to call as needed with any questions and received answers ergarding my projects. Everpresent did a stellar job transfering my old cassette tapes into digital form. I would definitely recommend them.”
“I am very dissatisfied with the billing on my account.
Before my video was completed, I paid all charges upfront and specifically asked whether there would be any additional fees. I was assured that there would not be.
However, after my video was completed and posted online, my credit card was charged an additional $7.50 without any explanation. I have called twice to ask about this charge, but no one has been able to provide a reason for it.
During both calls, I requested an itemized bill and was assured that one would be sent to me by email. To date, I have not received anything.
I would like an explanation for the $7.50 charge and an itemized statement showing all charges associated with my order. The lack of communication and failure to provide the requested billing information has been very frustrating.
I look forward to receiving a prompt response.”
“They did a wonderful job transferring my video to DVD. The only thing that disappointed me was I asked them to notify me if any additional charges were going to be made to my card. They did not.”
“I have used EVERPRESENT for two different projects: Super 8 films from the 1960s and 70s and videotapes from the 1990s. I was extremely satisfied each time. Communication was clear and the outcome was what I had hoped.”
“We are so happy with the results of digitizing our 1983 tape cassettes of personal interviews of my husband's parents. They are now forever present.
We have also recommended EverPresent to our neighbors and friends.”
“Excellent service and attention. Kept me informed every step of the way in a timely fashion. I never had to ask for a status.
The work was completely in the time promised.
Price was reasonable.”
“I contacted EverPresent after seeing an ad. Was quoted $21.99 to digitize about 45 minutes of TOTAL video from 2 VHS tapes. Took it to the local "drop-off" location with a sticky note on each tape saying what I wanted copied, as well as filled out a form the clerk gave me. I then started receiving emails with charges of $75 (they said it was $21.99 PER TAPE even though I only wanted a few minutes off each tape, plus a $30 "service fee" that was never discussed before) They refunded the $30, but later tried to add more fees because they said there was over 4 hours of video on the tape! I again reiterated my instructions that I didn't want the whole tapes, just the small sections! New charges refunded. When I finally got the link to view my final project, 1 tape was done correctly, the other contained over 4hours of unwanted video in a file WAY too large to put on a flash drive or email to friends and family! They also wanted $150 to "edit" just the small section of video I wanted, which I know would take about 5 minutes! Have gone in circles with "representatives" and even a call from a supervisor of customer service, but they refused to make this right, and tried to pressure me to remove an earlier bad review I gave them! I will now have to challenge the charges with my credit card company since the "finished" product I received was useless to me (Also never got a USB drive because they claim I hose the wrong package, again even though this was never discussed with me!!)”
“In looking for a company to bring my slide in to picture I found Everpresent. I dropped off my slides and Everpresent emailed and called me during every stage of working with my slides. The results were better than I expected. I would highly recommend them for your next project.”
“Customer service was great however I gave a very clear 60 year old 3D slide to make into a digital picture and the quality was horrible. I put the same thing into ChatGPT and I got a very clear and amazing image for $0!”
“Excellent experience! Customer service was fantastic. I was kept well informed the whole way through. The video quality far exceeded my expectations. Easy to download. Very happy with EverPresent!”
“I am so impressed with Everpresent. Their work is unbelievably professional. They care about me and my precious memories. My VHS tapes were so old but they were transferred with accuracy and care. I have more to give them. I trust them! DA”
