“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums.
100% will use them again and have already planned to send the remaining albums to EverPresent next month”
“I have engaged EVERPRESENT multiple times to scan old negatives and slides. The folks there perform exactly as they promise. The only room for improvement that I can think of is to rein in their prices, which in some situations have made the decision to engage them a very difficult one.”
“I used this service for the first time and am very happy and satisfied after working with EverPresent to restore old family videos from when my husband was a child. It brought much joy to our family!
While working on the project, I enjoyed excellent customer service by phone and email apprising me of the step-by-step process and costs/fees associated with the project. I also appreciate that EverPresent utilizes a business close to my home which allowed for easy drop-off and pick-up.
I will happily use EverPresent again and wholeheartedly recommend this business to others!”
“We have had a mix of vsh tapes and camcorder tapes transferred into a flash drive . The tapes were old . Our experience with Everpresent was great! The technicians kept us updated through the whole process with informative information regarding the process. I have recommended Everpresent to my friends .
We love using the flash drive and watch our beautiful memories ! Thank you everyone”
Thank you for the kind words, Deborah! We’re glad the updates throughout the process were helpful. Thanks so much for recommending us to your friends so they can preserve their video memories too!
- The EverPresent Team
“This was a pleasant experience. Communication is excellent. The quality of the conversion was better than I expected. Staff were friendly and professional and knowledgeable.
Timing could have been a bit better but the task I bestowed on EverPresent was a difficult one with VCR tapes and 8mm films. They did as good a job as I could have expected. If you have difficult video conversion tasks, you would be satisfied with the service provided by EverPresent.”
Thank you for the kind words, David! We’re glad the communication and quality met your expectations and that the VCR tapes and 8mm films were handled as you hoped.
Best regards,
The EverPresent Team
“The work was professional, especially considering the condition of the material I sent them was in. They were very prompt in transferring my memories.”
Thank you for the kind words, Carolyn. We’re glad the work met your expectations and that the memories were transferred promptly despite the condition of the material.
Best regards,
The EverPresent Team
“Great serv,ice. Kept you informed of progress. Only "problem" - wish they allowed you to edit the film using their website as I don't have the technical ability. Too many piano reciitals where recorded!”
“They did an excellent job ! I have used them for two projects and am very happy with their work. I had some old slides I found when cleaning the basement and it is so nice to have these digitized . I also had them convert some old tapes I found in a camcorder and to have these memories preserved is really special. I highly recommend their work.”
“The response to my request was very fast and efficient. Unfortunately, the VHS tape we found was corrupted so we did not get the results we were hoping for, but it was not because of EverPresent’s processing. We would use them again if we find more old tapes!”
“Everpresent did a great job of seamlessly digitizing my old panoramic photo of a 1929 high school graduating class. However, while I sent the original rolled in a firm mailing tube, they returned it in a box with bubble wrap. This resulted in a partial "crush" of the original photo with some slight creasing.”
“I didn’t know that EverPresent would do such a great and professional job. My two adult children love watching the time of when they were small and seeing their grandparents at holiday gatherings. The process was professional and kept me informed of how the process was progressing. Thank you !”
“The product delivered by everpresent met all of my expectations, but what I’ll always remember is their excellent customer service and very reasonable prices. In all of these ways, the company exceeded expectations! Highly recommend.”
“You did the best you could with 50 and 60 year old real to real tapes. Putting that music and vows on thumb drives makes the wedding ceremony current for the next generation. Thank you”
“Expensive and not detailed review of images since some slides etc were reversed. I haven't had time to go thru to pull out the ones that have issues.”
“I was quoted $1,552.95 for a digital version of photo albums. Everpresent demanded I pay the entire fee upfront, which I did. Everpresent then billed my credit card without my authorization an additional $241.00. To add insult to injury a week ago they emailed me that my digital copies were available. There are no fileS in my account. I have called 5 times, sent over 7 emails. They keep advising they are "elevating" this issue. Then the elevation team emails me the files are in my aacount and they are not. Everpresent has been paid $1,763.95 and I don't have a single digital album. THIS COMPANY IS A FRAUD.”
We're grateful for your review and thrilled you enjoyed our service! Thank you for choosing us for your video tape conversion project.
Best,
The EverPresent Team
“EVERPRESENT is truly a great company to deal with, with frequent updates and communications as the process moved along. We had videos dating back to the mid 80s - none of them would play on our old camcorders. EVERPRESENT was able to save the videos and transfer them. To me, the price was very reasonable, considering the irreplaceable content.
If you have old videos, I highly recommend EVERPRESENT to save them for the future.”
“The staff was curtious and professional over the phone and through emails. I was able to call as needed with any questions and received answers ergarding my projects. Everpresent did a stellar job transfering my old cassette tapes into digital form. I would definitely recommend them.”
It's wonderful to hear you enjoyed our service! Thank you for taking the time to share and letting us be a part of your audio conversion project.
Best,
The EverPresent Team
“I am very dissatisfied with the billing on my account.
Before my video was completed, I paid all charges upfront and specifically asked whether there would be any additional fees. I was assured that there would not be.
However, after my video was completed and posted online, my credit card was charged an additional $7.50 without any explanation. I have called twice to ask about this charge, but no one has been able to provide a reason for it.
During both calls, I requested an itemized bill and was assured that one would be sent to me by email. To date, I have not received anything.
I would like an explanation for the $7.50 charge and an itemized statement showing all charges associated with my order. The lack of communication and failure to provide the requested billing information has been very frustrating.
I look forward to receiving a prompt response.”
“They did a wonderful job transferring my video to DVD. The only thing that disappointed me was I asked them to notify me if any additional charges were going to be made to my card. They did not.”
