“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums.
100% will use them again and have already planned to send the remaining albums to EverPresent next month”
“I sent a follow-up item to an existing order thinking it was safe, but EverPresent lost a page in a sensitive document and I had to call and email dozens of times to hear changing stories until finally they claimed they didn't process it (even though it was in a new box) because my payment didn't go through and no one ever told me. They did admit fault and was willing to pay but I never got the check in the mail after weeks! The president did pay me via PayPal but other members of the staff? Not a word of explanation. Don't know what happened to that check but shows they have in my opinion, a serious process, communication and possibly physical security issue. DO NOT USE THEM UNLESS YOU TRACK EVERYTHING VERY CAREFULLY ON YOUR OWN AND ARE ON TOP OF THEM THE WHOLE TIME. All I got was a bunch of scans of my pics (not even paper copies!) which you can do yourself going to a Fed Ex Office or even a good public library. Don't spend the money and share with them your personal stuff. It's way overpriced and a security risk. Since I don't have proof they are responsible losing it and I don't want to hire police or lawyer (I'm too poor and busy), I will leave it to you to decide the truth. I also did report this to BBB.”
“I contacted this company about a large project involving a thousand DVDs. During my initial call two weeks ago, I was promised that a formal proposal would be emailed to me “shortly.” No estimate was provided, just that promise.
After hearing nothing for two weeks, I called back yesterday and spoke with the same representative. Instead of a proposal, I received excuses for why it had never been sent, along with a renewed assurance that it would arrive by end of business. That deadline passed without any communication.
This morning, I called again to confirm that the proposal had at least been sent to the correct email address. I was then told, yet again, that it had not been sent at all.
At this point, I have serious doubts about this company’s professionalism and reliability. If they cannot manage a simple quote or meet their own promised deadlines, I fear their actual product and service would reflect the same lack of care.”
“My wedding VHS tape is 40 years old. Ever-present did an excellent job transferring over to DVD. There were absolutely no issues and it came back better than I expected since it was so old and hasn't been looked at in over 20 years. Would definitely recommend them.”
“All communication was poor and frustrating, could not understand broken English. Initial costs were acceptable, then after I made payment, an additional charge for tax was charged to my card without authorization. The VHS copies of my films I had made years ago were of similar to better quality.
Thought I was getting some AI enhanced digitizing. Stupid me.”
Thank you for your review! We’re glad the results were worth the wait and that you’re happy with your digitized memories. We appreciate you trusting EverPresent!
“From start to finish, EVERPRESENT thinks of everything. I found an old film reel and was so happy to find old memories brought to life. The digitizing is stunning and color so beautiful. You can select the ability to download to send to family members. Very reasonable prices. Highly recommend this company”
Thank you for the wonderful review! We’re so glad you can now easily share those precious memories with family. Thank you for trusting EverPresent with your film digitization!
“Thank you for converting two very old cassettes to cds that are family treasures. I didn’t think that Everpresent would be able to retrieve anything from these cassettes, but I was pleasantly surprised. I will be returning to EverPresent to get copies of these two cds, because my large family wants a copy. Thanks again!”
“Everpresent did a fantastic job with taking my very old cassette vidoes and transferring them to digital. Great communication by them and very happy with the outcome!”
“The 8 mm reels were clearly labeled for correct and chronological order and the first one was from 1970 and the 1959 and 1958 and now they are all spliced together in a chaotic order. Plus. 3 of the reels were not digitized but sent back with no explanation
Very poor service!!!”
“I have numerous phone calls that have gone unanswered as well as an email. I am trying to contact somebody about the quality of my photos and nobody is responding to me. I am very disappointed with the lack of communication. I am going to keep trying.”
