EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,542 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,542 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums. 100% will use them again and have already planned to send the remaining albums to EverPresent next month”

Helpful Report

Posted 8 months ago

“It was very expensive!!! $100.00... for 2 tape conversions....& it took 2 months to get back!!!...not the companies,fault,but their was also corrosion in both tapes too..which I didn't see..even though they were kept in climate controlled housing for almost...40 years!!!”

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(MA - Braintree) - Posted 5 days ago

Thank you for sharing your experience with us. We understand how important your memories are, and we're sorry the process took longer than expected. Tape degradation, especially after decades of storage, even in climate-controlled conditions, can certainly pose unexpected challenges, which may impact both the timeline and the quality you receive. Our goal is always to preserve your memories with the highest care, and we appreciate your patience throughout the process. If you have any further concerns or questions, we’d be happy to speak with you directly and explore how we can better support you in future projects you may have. Thank you for your business and trust in us, The EverPresent Team

Posted 4 days ago

“Had a hi-8 tape from 2002 lol they gave it back to me and had all the footage put onto a usb thumb drive and I can watch it right from their site and download on my phone if I want too, all for under $100. Only took a few weeks to do it all. Easy drop off and they always email you to tell you the status of your project.”

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(MA - Burlington) - Posted 5 days ago

“I found Ever Present to be great communicators and I was happy with the quality of the finished product. I just felt they were a bit expensive for what I had done.”

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(RI - Narragansett) - Posted 1 week ago

“Excellent service and the quality of my product was excellent.”

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(NY - Newburgh/Hudson Valley) - Posted 1 week ago

“I am very satisfied with the results thank you it’s great to be able to see my old videos”

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Posted 1 week ago

“Amazing overall experience. The project was finished WAY before our estimated completion date. The video quality was so much clearer than we expected. And in the end the price was less than estimated. They did try to upsell during the contract phase of the project, which I didn’t care for, but at the same time, the options I went for were worth it, so I’m glad they brought those options to my attention. I highly recommend Everpresent.”

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(CT - Hartford) - Posted 1 week ago

“Excellent digitization, even an obscure old broadcast television Betacam tape.”

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(MA - Burlington) - Posted 1 week ago

“Easy, fast, well done!”

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(MA - Braintree) - Posted 1 week ago

“Very happy with your work Will send more movies in September!”

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(NY - Astoria/Queens) - Posted 1 week ago

“We are so happy with our results from Everpresent. The whole family is enjoying watching our old videos on a big screen tv and without doing the conversion we may never have watched these videos again. Truly priceless!”

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(MA - Northborough) - Posted 1 week ago

“This company did a fantatic job for me. I had old color slides and VERY OLD B&W negatives from medieval manuscripts. I needed high resolution, high quality scans for the illustrations for the publication of my book. The publisher was very pleased with the scans I submitted. Cannot thank enough Everpresent for a quality work. I will definitely use them again and recommend to my friends.”

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(NY - Delmar) - Posted 1 week ago

“Everpresent provides a wonderful experience. The option for dropping off or getting the materials to them is made so easy with all the options provided. Updates are offered as the process begins. I am a very satisfied customer and plan to use Everpresent in future projects.”

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Posted 1 week ago

“Excellent communication throughout process. Love the product !”

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Posted 2 weeks ago

“Disappointed. Asked for assistance left email and voicemail never had reply. Was unable to log in.”

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(MA - Falmouth) - Posted 2 weeks ago

Thank you for reaching out. We haven’t seen any calls or emails come through using the contact information we have on file, but we’re more than happy to help resolve the issue you’re experiencing. A member of our team will be giving you a call shortly. If we’re unable to reach you, we’ll follow up with an email to ensure you’re supported. We look forward to helping you enjoy your project on our app. Thank you for choosing us, The EverPresent Team

Posted 1 week ago

“Ever Present is a good service and a plus for old film heads like me that need to archive old work in a digital format. That said the customer service could improve greatly by streamlining the process, the number of people you have to talk to, the number of phone calls you have to accept and to make; customer service then intake then an estimator and then have to wait at least a month regardless of project scope and volume. That’s a deal breaker for me even though I’m not a working professional. My time is valuable to me and having to repeat the same information over and over again is a turn off.”

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Posted 2 weeks ago

“Your work is excellent. My experience with the sales contact was not good. There was too much time between calls.”

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(Newton - HQ) - Posted 2 weeks ago

Hi Stephen, Thank you for your kind words about our work! We're glad to hear you were pleased with the quality. However, we’re sorry to learn that your experience with our service did not meet your expectations. We strive for timely communication, and it seems we fell short. Your feedback is valuable to us, and we are continuously working for quicker response times for our clients. We appreciate your insights and hope you’ll continue considering us for your future needs. Thank you for choosing us, The EverPresent Team

Posted 1 week ago

“Excellent customer service was provided at my local office. The products were also very good; however, the technicians were unable to digitize one out of six VHS video tapes from 1989. I guess it's a good outcome considering the year they were taped. I was expecting more; they offered constant contact and updates while working on your material, but provided no communication afterward. The prices at my local office were different from those on the website. I informed the consultant from MA, but instead of telling me that they would honor the lowest price, he immediately stated that they had changed the prices. As a result, I only gave them 5 VHS tapes for the first experience. I read in another review that they charge the additional fees without consulting you and using your credit card. Unfortunately, they did the same with my account. I would not mind paying the extra ($15 each video) for a cleaning and $50 for handling, but I did not sign up for automatic payment using my card, Did they kept the CCV number in their system? Be mindful of the additional fees you may incur; from the initial 22-dollar digitizing each videotape (basic option, price from website), I end up paying 60 dollars each (Total invoice divided by 5).”

Helpful Report

(MD - North Bethesda) - Posted 2 weeks ago

Thank you for your feedback - we’re so glad to hear you were satisfied with our customer service and products overall. We apologize for any confusion around pricing and project expectations. It looks like the tapes we digitized for you were PAL/International format which we consider a non-standard format and the pricing differs from our base rate. Fortunately, you came to one of the few digitizing companies equipped to handle this type of format, and we're glad we could assist. That said, we regret that we didn’t communicate the process more clearly. It’s our standard process to settle payment upon project completion using the card we have on file as stated in our Client Agreement form. Even so, it’s on us to ensure expectations are clearly set from the beginning, and we’ll work on improving that. We truly value your input and thank you again for choosing EverPresent.

Posted 1 week ago

“Quality of the work was very good!”

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Posted 2 weeks ago

“Good quality reproduction”

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Posted 2 weeks ago

“Project completed beautifully and as promised.”

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Posted 2 weeks ago

EVERPRESENT is rated 4.6 based on 2,542 reviews