EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,589 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the time I first dropped off our family’s precious photo albums, through their appraisal and scanning, and having them return shipped today, I never wondered where my project was. The albums arrived today - well packed and protected - and I Already had viewed the full-page scans on EverPresent site, so I knew the project was a success. You may not need to extend their complementary 60 day hosting of a project to 365 days, but for $15 I found it useful and gave me much more time to determine who in the family get which albums. 100% will use them again and have already planned to send the remaining albums to EverPresent next month”

Helpful Report

Posted 9 months ago

“The process has been super easy, from drop off locally to a relatively quick turn-around for the finished product. The porice was very reasonable. I know the original quality wasn't very good and films weren't inchronological order, but still, it was special to see these old movies which brought back mamy memories. The only problem I had was trying to figure out the app and I had some trouble with it on my iPad, although I could get it on my iPhone, which isn't optimal for viewing. I do have some slides I'm considering sending in but will sort them out first in some sort of order. Mostly I am very pleased.”

Helpful Report

(VA - Williamsburg) - Posted 2 days ago

“I spent many hours putting my photos in chronological order and placing them in a shoe box in chronological order. When I dropped my photos off, I was only able to speak to a receptionsist so there was no discussion about the details of my order. Some days later, a technician called me about my order, but she never discussed with me the order of my photos. I had approximately 800 photos digitized which ended up not being in any order and were quite mixed up. I'm disappointed that the technician did not bring this up for discussison. When I picked up my photos, I also just spoke with a receptionist who was not able to answer any questions. When I called and spoke with someone about this, I learned there was an extra charge to keep the photos in order, which I would have been happy to pay, had someone brought this to my attention. I feel there's a level of sloppiness and lack of clear communication on the part of Everpresent.”

Helpful Report

(MA - Newton Headquarters) - Posted 2 days ago

“I had 14 cd's of my children's growing up and other wedding videos and they were downloaded both to cell and the flash drive to my computer- it came out really well thanks so much”

Helpful Report

(VT - Brattleboro) - Posted 3 days ago

“This was my first time using Everpresent, and I used them for transferring very old family cassettes to digital. The process at first seemed a bit daunting with various pricing scenarios depending on who you spoke with. It all fell into place in the end, but it felt like a leap of faith at times. It was very reassuring to have the pick-up and drop-off in a well-known storefront location. Everything was neatly packaged for me to pick-up, including the originals and all the files on a USB drive. I was expecting a bit more quality on the sound transfer since I had paid for a digital sound upgrade for a process that took 6 weeks to complete! I was pleased with the end-product and everything is safely transferred to digital, but not enough to earn 5-Stars this time around.”

Helpful Report

(MA - Natick) - Posted 3 days ago

“Excellent customer service and experience overall! I am already planning on doing another project with EverPresent.”

Helpful Report

(NY - Mt. Kisco) - Posted 5 days ago

“Great customer service, reassuring updates, and beautiful retouching! Thank you!”

Helpful Report

Posted 1 week ago

“My interactions with Louis Wong were excellent and it is the main reason why I recommend Ever-Present [E-P]. Mr. Wong followed up with all the questions including any issues or concerns I had promptly and concisely. I also appreciated the updates sent as the project went through the various production phases. In addition, being a local business, I was very glad to support E-P over the other similar business in which the person-to-person client/business contact and relations are handled in an impersonal method. Arlen”

Helpful Report

(MA - Newton Headquarters) - Posted 1 week ago

“Today, I visited EverPresent to pick up digitized family 8MM films and VHS tapes. This was my second time having EverPresent digitize family keepsakes, having used their services, for the first time, two years ago. Everything went smoothly: dropping off the items (they also offer pickup service), an initial consult, providing me with the cost of digitizing the items, emails telling me how the project was proceeding, and easy pickup of the finished project. I liked receiving a two-page paper from them titled, "Your Film Transfer Quality Review." This page identified various imperfections in certain films, along with explanations of why the imperfections might exist. In this case, I had dropped off films from the 1940's through 1960's. (They labeled all films, slides, and tapes, so if you have everything placed on a Flash drive, like I did, it is highly organized.) I highly recommend EverPresent for transferring any old films, slides, or tapes. They continue to do an excellent job of making memories last, i.e., taking old technology, making it new again.”

Helpful Report

(MA - Newton Headquarters) - Posted 1 week ago

“Top Notch Company!! The last of the old time family service oriented businesses!!! All correspondence was transparent and no questions were left undone. The transfeence of 40 hours of cassettes from the 1980's-1995 was of a high quality level. if not for Everpresent...well...it highly unlikely anyone would have heard the contents of those tapes ever again. My heartfelt gratitutde to Everpresent for providing a service in this modern age that an old man such as myself would be comfortable entrusting with valuable teaching messages from another time. Thank you and Kindest regards, dan”

Helpful Report

(PA - Monroeville) - Posted 2 weeks ago

“My job was to convert 21 60yr old photos, into digital, make whatever improvements to color necessary, and give me thumb drives. All was done very well, and I also had a 60 day link, so as to access the images, and pass that link along, to fiiends. Very good”

Helpful Report

(CT - New Haven) - Posted 2 weeks ago

“I was kept informed about the conversion process and I received what I ordered. I also sent 37 more VHS tapes to be converted to USB.”

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(Mail In) - Posted 2 weeks ago

“We have had several projects done with Everpresent. From the beginning of the project to the final product they have been great. When I reached out about the initial project, I had quite a few questions and they walked through the entire process. I would highly recommend using this company.”

Helpful Report

(Mail In) - Posted 2 weeks ago

“I took a precious audio tape of my daughters from 48 years ago and have not heard it since then. From the initial phone call to Everpresent right through to the end of the process, they were so attentive ...they explained everything so clearly, and contacted me constantly while they were going through the process of tranferring it to a USB Drive, letting me know how the results were looking. In the end, they wrapped my USB Drive in a beautiful box and when I played it I was shocked at how clear they managed to complete it - no hissing sounds, etc. What a treasure ... I would not hesitate to use them or recommend them wholeheartedly.”

Helpful Report

(NY - Riverhead) - Posted 2 weeks ago

“Thank you so much… the videos are fabulous…. so happy that we did this. Your company is amazing. We were kept well informed throughout the entire process. Pick up and delivery were so accommodating … thank you!!!!”

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(Doorstep Pick Up) - Posted 2 weeks ago

“I had an exceptional experience with Everpresent! Everything was very simple from my drop off to my return. I have enjoyed reliving the moments of my childrens’ childhood so much and they have enjoying watching as well! Even my 2 year old grandaughter wants to se her “daddy as a baby!” It’s been so much fun! I thank this company for making my family’s moments Everpresent!”

Helpful Report

(NY - Hawthorne) - Posted 2 weeks ago

“Easy pezy, put it in the mail, constant communication and updates on the progress. Fair price and excellent results.”

Helpful Report

(Mail In) - Posted 3 weeks ago

“Im very happy with Everpresent..precious memories are now preserved and made a wonderful gift to my parents”

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Posted 3 weeks ago

“Very happy with the cd’s I received of my movies!”

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(Mail In) - Posted 3 weeks ago

“Thanks for the memories it was a wonderful experience.”

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(NJ - Red Bank) - Posted 3 weeks ago

“I had a single 35mm slide to be converted to jpg. I found EVERPRESENT after an online search. All they said they could do, they did. I was kept informed at every step from initial assessment to 'ready' notification. Final product was excellent.”

Helpful Report

(CT - Darien) - Posted 3 weeks ago

EVERPRESENT is rated 4.6 based on 2,589 reviews