EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,037 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,037 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, easy download and return delivery of my original DAT. Excellent quality digitizing. This was worth the effort.”

Helpful Report

(Mail In) - Posted 2 days ago

“I wanted to convert some very old film into digital format. I selected EverPresent and am extremely satisfied. They were excellent in terms of communication. They kept me informed of their progress every step.”

Helpful Report

(Mail In) - Posted 4 days ago

“I had 15 of old films found from the 50's that I wanted converted to digital. Contacted Everpresent that I found serching the web and was plesantly suprised how professional they were when I contacted them. They walked me thru every step either on the phone or by email and an added bonus was I could drop my films off locally and they would pick them up which gave me added confort.. The films turned out even better than expected considering their age and being stored in a basement for decades. Price was very resonable and I would not hesitate to use their service again..”

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(NY - Ballston Lake) - Posted 5 days ago

“Very happy with the conversion of my old 8 mm films, brought back some great memories”

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(RI - Narragansett) - Posted 1 week ago

“The digitization was great - we are very happy with everything My issue is with the 'automatic' communication - my contact info wasn't saved even though I was emailed a referral to a pick-up site and filled out the electronic form at drop off. There was no automatic confirmation of receipt of the originals nor any updates until they were entered into the digitization process (weeks after pick-up) at which point I was inundated with emails about additional services. Automatic contact re-return and pick-up date of the originals was fine. I understood that there was a lot of business and didn't mind the wait for digitizing, I just would have preferred not to have to keep calling in to find out what was going on.”

Helpful Report

(CT - New Haven) - Posted 1 week ago

“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good. But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon. Thanks for the one tape. But I'll never use you again.”

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(MA - Newton Headquarters) - Posted 1 week ago

“My goal was to help widow at church get some VHS tape her husband had shot saved in a more permanent media. You did it. Thanks.”

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(PA - York) - Posted 1 week ago

“pleasure working with you”

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(NY - Oyster Bay) - Posted 1 week ago

“Very satisfied with digitizing services from Everpresent. It was easy to drop off and pick up my materials at local Everpresent location. Customer service communications are good and quality of the product is first rate”

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(NY - Newburgh/Hudson Valley) - Posted 1 week ago

“I was pleased by the entire process from start to finish.”

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(NJ - Red Bank) - Posted 2 weeks ago

“Very professional. Great turnaround time”

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(NY - Massapequa) - Posted 2 weeks ago

“Sent three boxes of many different media. Have to say something is lacking in quality control. My recordings were copied well, only problem is I got 3 copies of the same tapes, 8 mm, and audio. And they were not recorded in the same order. Stupid me, watched, scanned a couple of thumb drives, was satisfied and disposed of all the old material. Now I have triplicates and tons of missing memories. Nice job. And it was a very very long wait. My name is Lenore Marion. Very, very, disappointed. For $700 plus I now have two handy audios and three 12 min videos.”

Helpful Report

Posted 2 weeks ago

“Everything went smoothly. The frequent emails concerning the progress were appreciated.”

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(PA - Montgomeryville) - Posted 3 weeks ago

“Just yesterday invited to my uncle home for dinner he revealed to me that the pictures were old and he had not known of them but by looking over the faces and buildings he was able to reminisce and make notes to them. The question was that how they appeared as a pile of unknown negatives left in a unique little box when my parents died and I was left to ponder what these were (my uncle is 82 and even he was not born when these photos were taken!). So, we looked at each other questioning how the negatives had made the travel into my hands after all these years sitting in the little box! Good times happy memories. Thanks!”

Helpful Report

(MA - Northampton) - Posted 3 weeks ago

“The files on the USB I received on my last order were duplicates of the 8mm from my previous order. I have left three voice mail messages asking for a call to discuss what might have happened and have yet to receive a call back.”

Helpful Report

Posted 4 weeks ago

Dear David, Thank you so much for taking the time to provide us with your valuable feedback on your experience with EVERPRESENT. We appreciate customers like you who share their thoughts and concerns, as it helps us improve our services. We see that we have a support ticket is in with our team to help address your concern. A member of our Support team is currently reviewing the file duplications, as this just may be an error on our APP and not on your USB drive. Please double check your final deliverables and your consultant will get back to you shortly. Thank you for bringing this to our attention. - EverPresent

Posted 4 weeks ago

“I had multiple problems with my order: 1) The estimated number of photos in my job was 1000-1500, which I said sounded very high but the lady on the phone pushed back and said $800+ was needed for the 50% down so I paid. Later after counting the photos myself in a similar sized album, I estimated around 500 and asked for a new estimate. The revised estimate was 500. What happened?? 2) I then asked for a refund to adjust my 50% down payment. This was rejected even though my down payment was more than the entire bill! So basically you held my money the entire time which is not right. 3) The final count was 528 photos, but I was billed for more than that...I can't find the invoice online but I recall it was 545 or something. 4) Of the photos in the album, over 60 were missed!! So I had to do those myself. 5) the quality of the scans were not great, far below the quality of scacafe...in fact the one I did by myself with my cell phone were far higher quality. So basically...not good at all.”

Helpful Report

(MA - Beverly) - Posted 4 weeks ago

Dear David, Thank you so much for taking the time to provide us with your feedback regarding your experience with EVERPRESENT. We greatly appreciate your notes, and we sincerely apologize for the multiple issues you encountered with your order. Firstly, we understand your frustration regarding the estimated number of photos for your job. We apologize for any miscommunication or confusion caused by our representative during your initial conversation. It is important to us that our customers understand our estimates that range in sizes for the variety of albums that we encounter. We like to set proper expectations as albums can have a variety of hidden pages, photos, tucked into small spaces. It is unlikely that our team missed some photos, but if we did - we genuinely want to make things right. We would greatly appreciate the opportunity to discuss your concerns in more detail and find a suitable solution. Please let us know how we can reach out to you, whether it be through phone or email, so that we can address your concerns and provide a resolution. Warm regards, EVERPRESENT

Posted 4 weeks ago

“Loved everything about the service I was provided & the end product that came out of it. Definitely worth the money 👍”

Helpful Report

Posted 1 month ago

“They did a beautiful job of digitizing a rare, hard-to-find videotape format. The quality of the digital files was great and the company does a great job of emailing regular updates of the project's progress. I did the drop off at a local art studio that works with EverPresent.”

Helpful Report

(MA - Great Barrington) - Posted 1 month ago

“Unfortunately for my self , I have not been able to see it , I dm out of the country , I will be able to see it in a couple of months, I dm sure I will be pleased .”

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Posted 1 month ago

“We sent them our slides from over 30 years of adventures and they made them into beautiful photos that we can cherish forever. They did a great job, highly recommend!”

Helpful Report

(NJ - Budd Lake) - Posted 1 month ago

EVERPRESENT is rated 4.6 based on 2,037 reviews