“I am delighted with many of the photos. Quality Varies from good to door. Process was very slow and very little contact with staff. Very expensive. Not much discount for large order. Delivery was smooth.”
Hi Bonnie,
Thank you for sharing your feedback with us. We're glad to hear that many of the photos brought you delight and that delivery was smooth. At the same time, we regret that the process felt slow and communication did not meet your expectations. We understand how important it is to hear from us regarding your project and seems like there may be an area for improvement here.
Regarding pricing, every order is handled with careful attention to detail. For larger projects, our pricing structure automatically applies bulk pricing, and while that discount was included in your order, we understand it may not have felt significant. For future batches, we're happy to review your archive together and explore a quote that better fits your needs.
We truly appreciate your trust in us with your photos, and we hope the images that brought you joy continue to hold lasting meaning.
Best,
The EverPresent Team
“I was not happy as I thought you would try to fix the picture from the broken glass and the price that was charge for this was ridiculous as I could of scan as is my self for 10 dollars never again”
Hi Sonia,
Thank you for reaching out again.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo and make corrections to the concerns you've outlined.
We will be in touch soon with better next steps to resolving your concerns. We're still committed to resolving this for you!
The EverPresent Team
“Cost was initially reasonable, turnaround for a small and straightforward jod (digitize 14 slides-35mm) was not. “Expedited turnaround doubled the price. As Everpresent then had the sldes in hand, I had no choice. My fault for assuming a small job could be handled in less than a month.”
Hi Robert,
Thank you for sharing your experience with us. We're sorry the turnaround felt longer than expected. Even small projects like yours require careful handling in our production queue, which is why expedited service comes at an additional cost. We don't want to skip steps ensuring the best capture we can get out of your precious materials.
We hope the digitized slides bring lasting value and would be glad to assist with future projects. Thank you again for your business.
Best,
The EverPresent Team
“very exspenseive amd took very long time after i dropped off 1 vhs tape. No price structure when i dropped off the tape - which took forever to find. Tried to call a person for info, but couldn't connect with a real person who knew anything about the business. They seem more interested in adding me to an email/phone list. I constantly receive email and text information...wish it would stop.”
“Hi I am very upset with the quality of picture I got back from you. If I had known you were going yo scan as is . I would of done it my self .You called your self proffesional and sending picture out and having to wait a month its crazy.All you had to say you were not able to fix picture or color or scratches and that you couldnt take glass out .I thought you were better proffessionals than this definately not worth 70 dollars waisted my money and I was trying to surprise someone very special with this picture. I am very up set”
Hi Sonia,
Thank you for sharing your experience with us.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo. It's not that we can't do it, it's just not part of our standard scanning and Image Enhancement, which you did opt for.
We will be in touch soon with better next steps to resolving your concerns.
Thank you,
The EverPresent Team
“I think they did a good job digitizing a large mix of stuff: slides, super 8 movies, VHS and other, some of it quite old. Quality of their work was very strong. The service is not cheap but there is a substantial amount of individual attention and labor required. This work will have meaning to a number of my family members, of different ages.”
“EVERPRESENT staff were most helpful in discussing the three projects I was interested in having gone. The drop off and pickup location was quite convenient to my residential location. The projects were done in the time frame I needed and that which was told to me they would be.
The quality of the vinyl LP to CDs was excellent and more than worht the cost.
I would definately utilize EVERPRESNT for any future projects I may need to have performed.”
Hi Rebecca,
Thank you for sharing your experience with us.
We understand how important quality is, and in our line of work it is subjective as we work to preserve the memories that come along with anything we're able to digitize. We don't make decisions about what should be deleted vs enhanced as clients have different preferenecs.
This is why we've established standards based on years of experience working with client materials that align and sometimes exceed industry standards. At the same time, we recognize that each client may have different expectations, which is why we offer additional services such as Image Enhancement and Advanced Image Retouching to help meet specific needs.
Our team will be in touch as soon as we've reviewed your archive with potential next steps. Please keep an eye out for one of us!
