“They did a great job on photo films and VHS tapes of family weddings from the 80’s and early 90’s that are no longer with us. Those films brought joy to my parents so they can see relatives and relieve memories of those days in 2026.
Thank you EVERPRESENT”
“I chose EverPresent because initially I thought I would be working with a local company. I almost walked away upon finding out that the store in Portsmouth NH ships them to a facility in MA. In the end, I decided to give it a try. My first shock was the price quoted as it was much higher than prices on their website indicated. Second issue— no personal contact when reviewing my VHS tapes. I had not looked at them in years and didn’t realize how many old tv shows had been recorded(none of which I cared about) on same tapes as my family memories. I should have reviewed before I dropped them off however, if I had gone with a small local guy, I would have received a phone call asking if I really wanted that stuff. Instead I ended up paying extra because of the length of the tapes. There are a lot of other platforms out there providing the same service as EverPresent at the same price structure such as MyHeritage or Ancestry. I would not send a project to EverPresent again.”
Thank you for sharing this feedback. We are truly sorry that your experience did not feel as clear or as local as you expected, and we appreciate the opportunity to clarify how our process works.
EverPresent is a local brand, and all of our work is done in our own US‑based labs. Our Portsmouth store is a partner store, and your materials were personally transported by our drivers to our Newton MA headquarters for digitizing. We keep everything in‑house because many families prefer to start their project locally rather than mailing their memories to an unknown facility. Providing that option is an important part of how we serve our communities.
On pricing, we aim to be as transparent as possible by listing costs on our website. We also offer no‑obligation consultations so clients can understand potential costs upfront, receive a free quote, and decide whether to proceed without any pressure. We are sorry that this did not come through clearly in your experience.
Regarding the commercial recordings on your tapes, our team can only identify those once digitizing begins. While we would love to notify every client about unwanted content, pausing mid‑process would significantly extend turnaround times. Many clients have waited years to see their memories again, so our goal is to return them as quickly as possible without compromising quality. Even so, we will review how we handle commercial recordings to see where we can improve.
As for alternatives, companies like MyHeritage or Ancestry do not specialize in digitizing and often rely on third‑party vendors for that important work. With EverPresent, the consultation, the digitizing, and the experts who handle your materials are all within one dedicated organization. For families looking for a focused, hands‑on digitizing service, we remain committed to being the most trusted option.
We appreciate you taking the time to share your concerns, and we are sorry that your experience did not reflect the clarity and care we strive to provide. Your feedback is important to us, and we will use it to continue improving how we support families with projects like yours.
Thank you for your feedback,
The EverPresent Team
“I had an amazing experience with EverPresent. They restored my 30 year old wedding video tape and replaced it with a flashdrive. they also worked incredibly fast knowing my anniversary was coming up. I received it a week before our 30 anniversary and played it for my husband who had'nt seen it in over 2 years. Thank you EverPresent. You made my husband and me so happy!!!!”
“They probably will delete this review, but RUN from this company! I chose them for a local drop off site. Was told when I called it would be like $20 for 23 minutes of video I wanted copied. Once they had my tapes the price kept going up and up and customer service in India was always "on another line" and wouldn't call back! Meanwhile the price went up to $21.99 PER tape (since some of the video was on 2 different tapes but a total of 23 minutes) Then it went up to $71, then $93 and they said I couldn't cancel my project even though I never authorized them to start or agreed to this price! Hopefully I will get my tapes/ memories back!!”
“Ever present was great to work with. I felt they were very secure with it and their turnaround time of 30-days was reasonable. What I didn’t like was the price. They were far more expensive than their competitors. For one ten minute tape it cost me over a $100 to transfer.”
“We highly recommend Everpresent! They were able to digitize some challenging, very old artists postcard negatives for us so that we can bring them back to print for sale in our charity thrift shop. The handling, communication and craftsmanship were all outstanding. Price was extremely reasonable as well. Can’t say enough good things about the entire process!”
“Digitized slides came out extremely clear, professional handling of slides and regular staff contact on updates, timely completion of project, definitely will use service again and highly recommend”
“Everpresent did a great job considering the VhS tapes had dirt and mold on them and sat unwatched on the bookshelf since our VHS player was gone. The tapes were from 1988-1991 and thanks to Everpresent we can enjoy them again”
“Tessa did a wonderful job. My card turned out better than I could’ve ever imagined. I will highly recommend your company and thank you so much for the positive experience. Sally Lee.”
“Everpresent was nothing but professional and trustworthy. We had 4 videos, 35 years old converted to DVD. The initial
Consult was detailed and told me everything they would do and answered all my questions. I was emailed at every step of the process and when they were just about done i was given access to their free site. They did a greaf job in the digital transfer. We are very pleased with how the digialization came out and would recommend them for anyones needs. The prices were whatbsome would consider high, but what had to be done was well worth keeping the memories on those videos”
“I was desperately trying to share a very old album of my parents honeymoon in the 1930’s, with my siblings. Quite frankly, I was at a loss as to how to do it. EVERPRESENT solved the problem and was able to capture the fading notes just as they appeared in the ablum. The quality of the old pictures was not compromised one iota.”
“There is NO human contact unless it is to "consult" for payment. This is NOT the type of business paradigm I am accustomed to and would NEVER recommend the company to my colleagues or friends. Perhaps, in this digital society, one may believe that "customer interaction" is no longer necessary. But, as a consumer, I assure you, IT IS!! The "drop-off" store at which that I left my photos had a more personable and caring person than the actual company itself. I will never use EVERPRESENT again. Thank you for allowing me to voice my opinion.”
