EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,589 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time using Everpresent, and I used them for transferring very old family cassettes to digital. The process at first seemed a bit daunting with various pricing scenarios depending on who you spoke with. It all fell into place in the end, but it felt like a leap of faith at times. It was very reassuring to have the pick-up and drop-off in a well-known storefront location. Everything was neatly packaged for me to pick-up, including the originals and all the files on a USB drive. I was expecting a bit more quality on the sound transfer since I had paid for a digital sound upgrade for a process that took 6 weeks to complete! I was pleased with the end-product and everything is safely transferred to digital, but not enough to earn 5-Stars this time around.”

Helpful Report

(MA - Natick) - Posted 4 days ago

“My interactions with Louis Wong were excellent and it is the main reason why I recommend Ever-Present [E-P]. Mr. Wong followed up with all the questions including any issues or concerns I had promptly and concisely. I also appreciated the updates sent as the project went through the various production phases. In addition, being a local business, I was very glad to support E-P over the other similar business in which the person-to-person client/business contact and relations are handled in an impersonal method. Arlen”

Helpful Report

(MA - Newton Headquarters) - Posted 1 week ago

“I am satisfied with the service you provided. But, as a former graphics professional, I would have preferred to talk to a tech guy who had to look up prices than a customer service person who had to look up the tech.”

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Posted 1 month ago

“I had six 58 year old audio tapes moved to three flashdrives. The work was done professionally with updates provided through the process. The work was completed well within the quoted time frame. They consisted of conversations between my wife and me during the war in Viet Nam and as such were quite precious. I had the copies made for my two sons in orde for them to have a glimpse into their parents lives before we were their parents. I am extremely well pleased with the work done by Everpresent.”

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(PA - Montgomeryville) - Posted 1 month ago

“The DVDS cane out really nice and so much clearer than the original. They did a good job. It took a long time, but they did a good job.”

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(PA - Montgomeryville) - Posted 1 month ago

“I found Ever Present to be great communicators and I was happy with the quality of the finished product. I just felt they were a bit expensive for what I had done.”

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(RI - Narragansett) - Posted 1 month ago

“Ever Present is a good service and a plus for old film heads like me that need to archive old work in a digital format. That said the customer service could improve greatly by streamlining the process, the number of people you have to talk to, the number of phone calls you have to accept and to make; customer service then intake then an estimator and then have to wait at least a month regardless of project scope and volume. That’s a deal breaker for me even though I’m not a working professional. My time is valuable to me and having to repeat the same information over and over again is a turn off.”

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Posted 1 month ago

“Quality of the work was very good!”

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Posted 1 month ago

“Very good firm, and professional approach. However, I think accessing the results online is a little confusing.”

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(Mail In) - Posted 4 months ago

“They pickup the tapes as promised and delivered them back as promised. They communicated with me by phone and email as to the progress and their expected outcome. My vhs tape were 20+ years old and some of the quality of the tapes were not showing their age. Everpresent gave their best effort to restore them as much as possible.”

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(ME - Portland) - Posted 4 months ago

“The film on the reels were over 55 years old. We had no idea what was on them. It brought back memories. I only wish the camera operator (dad) operated the lighting a little better.”

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(PA - York) - Posted 5 months ago

“My only complaint is that the tapes ( 17 ) were not wound up to the beginning. In addition one of the CD's had a camera lock on it preventing me from winding the tape to the beginning. I would appreciate instructions on the later.”

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(NJ - Red Bank) - Posted 6 months ago

“Very organized and I like how it keeps you updated throughout the whole process.”

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Posted 6 months ago

“My project was handled very professionally. I was informed by email every step of the transfer of my 2 videocassettes onto one uSB. The project was completed fairly quickly too. Given the age of the videocassettes, I was pleased with the outcome.”

Helpful Report

(NY - Riverhead) - Posted 6 months ago

“Grear job turning our family's 35mm films into digital. The wait is long and they are not cheap. I would shop around for other companies that may be able to complete a project quicker and a bit more reasonable especially for home movies.”

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Posted 7 months ago

“Customer service is very friendly and responsive. We appreciated that the project was completed much sooner than anticipated.”

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(Film Reel Conversion) - Posted 7 months ago

“Technically the digitization of my super 8 movie was fine but communications have been poor . Phone calls were never returned& the phone messages were confusing & sending you in a loop . I feel the cost could be lesser”

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Posted 7 months ago

“Great setvice, was able to transfer all info and in decent quality”

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Posted 7 months ago

“Thank you for converting my old VHS to a DVD. I was disappointed only about the beginning of the DVD due to the image quality. That was very important to me. It was difficult to pick out my Mom, my daughter and myself. The rest of the DVD was good quality and I was able to see clearly. I am sure you did your best in transfering it. I am sure it was worn, because we played the beginning part of the original VHS many times. Thank you for providing such a nice service and your professionalism.”

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(Video Conversion) - Posted 7 months ago

“I was pleased with the outcomeof my project. I thought it interesting that I received some different answers to queries of when my project could be completed. First it was by the date I requested, then it was no, you would have to pay 100% more to have it by then(which I refused) and then lo and behold it was completed prior to when I requested it originally. All in all, came out well and the recepient loved his gift. Having more completed. Thank you.”

Helpful Report

(Video Conversion) - Posted 7 months ago

EVERPRESENT is rated 4.6 based on 2,589 reviews