This was my first time using Everpresent, and I used them for transferring very old family cassettes to digital. The process at first seemed a bit daunting with various pricing scenarios depending on who you spoke with. It all fell into place in the end, but it felt like a leap of faith at times. It was very reassuring to have the pick-up and drop-off in a well-known storefront location. Everything was neatly packaged for me to pick-up, including the originals and all the files on a USB drive. I was expecting a bit more quality on the sound transfer since I had paid for a digital sound upgrade for a process that took 6 weeks to complete! I was pleased with the end-product and everything is safely transferred to digital, but not enough to earn 5-Stars this time around.