Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

EVERPRESENT Reviews

4.6 Rating 2,063 Reviews

89 %

of reviewers recommend EVERPRESENT

Company Reviews

Product Reviews

4.6

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how EVERPRESENT made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EVERPRESENT 5 star review on 2nd February 2024

EVERPRESENT 5 star review on 19th January 2024

EVERPRESENT 5 star review on 25th December 2023

EVERPRESENT 5 star review on 14th September 2023

EVERPRESENT 5 star review on 16th September 2021

EVERPRESENT 5 star review on 30th July 2021

EVERPRESENT 5 star review on 1st July 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely pleased with the work that Everpresent did for me. The 16x20 photo that you digitized for future use is actually more vivid than that provided to you. The only disappointment was that the glass in the frame was broken when it was returned.”

(MA - Falmouth) - Posted 2 years ago

“I found your system was very easy to do and the results were very good. The only problem is I was told I would have a final consult as to what the final cost would be and a breakdown of how that cost was determined. I never had that. I got an email telling me my order was ready for pickup”

(NY - Massapequa) - Posted 2 years ago

“I was very pleased with the courtesy and respect shown in the customer contacts with me, but explanations of the work and process provided were always too technical for me to understand. I expressed my lack of understanding, but nothing was made clear to me. I felt trust in your competence as a company and I believe you provided the best possible service for me. Lillie Davis”

(MA - Braintree) - Posted 2 years ago

“generally good but some of the super8 movies seeem fuzzyer than i remember.and returning the super 8 in2 big reels makes unlikely that i cancheck because i have a projector that uses caridged of individual reels. the online access is very good but the time limit of six months seems short also how do i keep the access and for how long”

(NJ - Waldwick) - Posted 2 years ago

“I have already given an a review of EverPresent and will not to another; please refer to the latter. I will write a review IF/WHEN I am NOT satisfied with results.”

(NH - Portsmouth) - Posted 2 years ago

“The video conversion was top notch, the only concern I had was with a gray line at the bottom of the video. I tried calling to get an answer but I was given a voice message for the department involved in the analysis of my video and I never got a response back even though I left a message. I would still like an explanation for why this strange mark is in my video. This is why I am giving only 4 out of 5 stars and not 5.”

(Mail In) - Posted 2 years ago

Hello Chris, thanks for your email and your feedback. We just reviewed your Quality Letter and it looks like we did flag some minor digital corruption which is inherent in older nonstandard PAL tapes. Please reach out and let us know if you would like to learn more about video editing and we can see if a Technician can spend more time to edit and crop out the line. Thanks for choosing EverPresent, we look forward to helping you out again!

Posted 2 years ago

“They did everything they promised. Communication was great and the reproduction sounds really good. Honestly, just thought it was a bit over-priced, but wanted the memories on updated media.”

(RI - Providence) - Posted 2 years ago

“In terms of value for what they accomplished, yes, Everpresent was great. From 12 VHS tapes I got 12 MP4 files that are nearly perfect. Even though some parts did not digitize properly, I at least can still see footage not seen in over 20 years. The MP4 flawlessly goes into my Imovie making for easy edits. My biggest complaint with Everpresent is the communication of certain details with the staff.While some things are in fine print, pricing details should be blatantly defined in the initial phone calls, not leaving one to wonder for a month how much left is owed on the package one's digitizing.All the staff are friendly but having to drop the VHS supply off at third party lead to confusion at times over price, what I gave, what was returned and what I'd paid for. Also to me, the process of over a month took too long but I guess thats science .”

(NJ - Highland Park) - Posted 2 years ago

“Over the past 2 years, Everpresent did a great job digitizing my 30-40 year old Super 8 Movies. All in all the results were great given the age of the films. 4 stars instead of 5 because for some films, I had to go back and request cropping and cleanup that should have been done automatically (and was for most movies).”

(MA - Burlington) - Posted 2 years ago

“Images were digitally transferred with the same brightness level as projected with bulb projection. I was hoping / thinking / wishing / believing that the brightness level could have been enhanced in the digital transfer. Is brightness enhancement possible?”

(MA - Northampton) - Posted 2 years ago

“The work was very well done and I am happy with digitized photos. A little more communication in the process would be welcome. I like that the photos never had to be entrusted to a carrier company.”

(MA - Northborough) - Posted 2 years ago

“I have transferred 4 very old brittle 8mm movies so far with good success from the Everpresent team. The only reason I did not give 5 stars is the final process of the "consultation", this process requires an old fashion phone call which greatly delays the delivery. Since it is hard to reach the team both time it took over 10 days to get the release of the films. I tried calls, emails but they demand you speak with them (this is almost as old fashion as my 8mm films!) I asked that a manger contact me but there was no attempt.”

(Mail In) - Posted 2 years ago

“I appreciated the ease of submitting my material. I did not appreciate the lack of communication during the processing. Much was simple boiler plate communications that went into my Junk folder. When I looked at the materials produced I am disturbed that some of the materials are near impossible to understand what is in it, and yet they passed QA and subsequently cost me money. I am happy for the results that I can see the images.”

(CT - New London) - Posted 2 years ago

“The slides were scanned very good. they showed up in order - as presented in my carousels. However, when I moved them from my Photos (Mac) to an album, they were not in order. After exchanges of emails, I learned that in albums one needs to save them to Sort by Title in order to put them back in correct order. Customers should be told this up front. Slides were put back in carousels in correct order, but not upside down consistently. Not that I ever want to use the carousels unless desperate, but wanted to compare slides to scans on side by side screens. Color corrections. Mostly I didn't need to have this done, because I can do this in Photos on my Mac.”

(NH/VT - Lebanon) - Posted 2 years ago

“Great service! Played a little bit of phone tag to start, but they were very communicative and the digitalized tape came out great. They do have a turnaround of several weeks, so plan ahead, but overall great company!”

(CT - New London) - Posted 2 years ago

“The 8mm film was very old. I am satisfied with the finished product. Not sure if anything could have been done to make it better. Probably not.”

(CT - Hartford) - Posted 2 years ago

“Overall very satisfied. For the slides- not sure why there are lots of separate folders. Would have been better if we could just go continuously from slide to slide”

(MA - Northampton) - Posted 2 years ago

“Quality work. Difficult communications.”

(MA - Newton Headquarters) - Posted 2 years ago

“Good results, a bit delayed from original expectations. Good Communication. Had to request a re-set of my password and that required some persuasion.”

(MA - Newton Headquarters) - Posted 2 years ago

“I think the service is fantastic. My only recommendation is not to incrementally add cost such as labeling videos and adding to drives. Very happy with the overall experience.”

(MA - Newton Headquarters) - Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

EVERPRESENT is rated 4.6 based on 2,063 reviews