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EVERPRESENT Reviews

4.6 Rating 2,093 Reviews

89 %

of reviewers recommend EVERPRESENT

Company Reviews

Product Reviews

4.6

Based on 2,093 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 11th May 2024

EVERPRESENT 5 star review on 2nd February 2024

EVERPRESENT 5 star review on 19th January 2024

EVERPRESENT 5 star review on 25th December 2023

EVERPRESENT 5 star review on 14th September 2023

EVERPRESENT 5 star review on 16th September 2021

EVERPRESENT 5 star review on 30th July 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased to find a service like this close to home. I felt confident that my old family movies were safe when I could drop them off and pick them up rather than mailing them. Communication was great in the beginning but dropped off until I wrote to ask what was happening. I think I got lost in the shuffle. End product was about what I expected and will need lots of editing to be ready for prime time.”

(MA - Burlington) - Posted 2 years ago

“I had broken an old VHS tape of a band I played in 27 years ago. It was the only link to that group of me and my then bandmates. Everpresent repaired and digitized that tape and despite the poor original quality, made it watchable again. The Everpresent reps I dealt with were knowledgeable and very friendly. My one little nit to pick is the project took more than twice the amount of time to complete than the original quote. All in all, thank you Everpresent for bringing back an important part of my past. I will not hesitate to refer you to others and use you again should the need arise.”

(NY - Riverhead) - Posted 2 years ago

“I have some questions about my last project and have more for you to do. I just haven’t had time call. I will do that when I can.”

(Mail In) - Posted 2 years ago

“Overall I was happy with the conversion of videos to digital. However, I was disappointed that one video had a lot of "shaking" in the digital format. While a written description explained the cause of this it would have been nice if I had been called and asked if I still wanted it. I think it was more than moderate shaking. I called to talk to someone about it and no one ever called me back.”

(Mail In) - Posted 2 years ago

“Easy drop off fast return, very happy with product”

(NJ - Pompton Plains) - Posted 2 years ago

“Had some pics that were time sensitive ... could really address that issue.”

(MA - Newton Headquarters) - Posted 2 years ago

“They were very professional and did a great job.”

(MA - Braintree) - Posted 2 years ago

“Great team and company - some of the services were a bit pricey (disc wheels!). Was bit shocked and probably wouldn't do the disc wheels again, but the rest of the work was great and a great value!”

(Mail In) - Posted 2 years ago

“Good experience overall. Quality work on short notice.”

(CT - Hartford) - Posted 2 years ago

“as they say things are better the second time around.”

(NY - Oyster Bay) - Posted 3 years ago

“I really appreciated the customer service, reliability and communication! The quality of my slides wasn't great and I paid for extra clarity, but I noticed no improvement from the quality of me taking pictures of the slides with a lit background with my phone,. I have no doubt that you spent time and effort on them but I probably could've gotten the same results more cheaply.”

(NY - Troy) - Posted 3 years ago

“Polite and professional. It can take a while to get back your materials and you have may have to pick up the originals in person before they'll let you access them online, but overall a positive experience.”

(MA - Newton Headquarters) - Posted 3 years ago

Hi Brian, Thanks for your feedback. At EverPresent we pride ourselves on safety and security of our clients materials at all times. We have an advanced barcode system in place to insure that our customers get back everything they originally submitted. Sometimes, we do hear that clients give us tapes in which they were unaware of the original content. This sounds like this could be the case. Please know that I have reached out privately to address your concerns and happy to check the tape for you again. Thank you, EverPresent Management

Posted 2 years ago

“Everpresent did a great job on my old stereo slides. They came out better than expected and these slides were 60 years old. The Only issue was that my slides required extra cleaning and there was a extra, not insignificant cost to that. It would’ve been preferable to know that that was a possibility upfront. As opposed to finding out about it after they already had my slides. I am very happy with the work however.”

(Mail In) - Posted 3 years ago

“The project went well after a bit of a rough start. I feel I was being charged for a hidden service after the parameters of the project were set. I was able to work with Everpresent and actually do some of the work myself that I would have been charged for. Quality was excellent. Communication was good, but could have been more efficient. We started by leaving voicemail, but finally went to email.”

(MA - Newton Headquarters) - Posted 3 years ago

“Very satisfied- good work ,good communication, completed in a good time frame, Also impressed with an overall summary of quality ( problems) of DVD.”

(CT - New Haven) - Posted 3 years ago

“Very professional and pleasant”

(RI - Narragansett) - Posted 3 years ago

“End result was excellent but it took much longer than I anticipated.”

(NJ - Montclair) - Posted 3 years ago

“I am happy with the digitization of 70 year old 8MM films.”

(Mail In) - Posted 3 years ago

“I was pleased with the time frame in which my videos were transferred to DVD's. I wanted them for a Christmas present and they were done in plenty of time. One small error was made in that two VHS tapes were to be put on one DVD as they were two separate acts of a play, and this wasn't done properly. However, when I contacted Everpresent, they fixed this at no charge. Very pleased with their service.”

(NH - Manchester) - Posted 3 years ago

“I wish I had asked more questions. I was hoping that we could look at the photos without “clicking” through them. I was hoping they would run more like a slide show. Happy to have them protected”

(CT - Darien) - Posted 3 years ago

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EVERPRESENT is rated 4.6 based on 2,093 reviews