“I have transferred 4 very old brittle 8mm movies so far with good success from the Everpresent team. The only reason I did not give 5 stars is the final process of the "consultation", this process requires an old fashion phone call which greatly delays the delivery. Since it is hard to reach the team both time it took over 10 days to get the release of the films. I tried calls, emails but they demand you speak with them (this is almost as old fashion as my 8mm films!) I asked that a manger contact me but there was no attempt.”
“I appreciated the ease of submitting my material. I did not appreciate the lack of communication during the processing. Much was simple boiler plate communications that went into my Junk folder.
When I looked at the materials produced I am disturbed that some of the materials are near impossible to understand what is in it, and yet they passed QA and subsequently cost me money.
I am happy for the results that I can see the images.”
“The slides were scanned very good. they showed up in order - as presented in my carousels. However, when I moved them from my Photos (Mac) to an album, they were not in order. After exchanges of emails, I learned that in albums one needs to save them to Sort by Title in order to put them back in correct order. Customers should be told this up front.
Slides were put back in carousels in correct order, but not upside down consistently. Not that I ever want to use the carousels unless desperate, but wanted to compare slides to scans on side by side screens.
Color corrections. Mostly I didn't need to have this done, because I can do this in Photos on my Mac.”
“Great service! Played a little bit of phone tag to start, but they were very communicative and the digitalized tape came out great. They do have a turnaround of several weeks, so plan ahead, but overall great company!”
“Overall very satisfied. For the slides- not sure why there are lots of separate folders. Would have been better if we could just go continuously from slide to slide”
“Good results, a bit delayed from original expectations.
Good Communication.
Had to request a re-set of my password and that required some persuasion.”
“I think the service is fantastic. My only recommendation is not to incrementally add cost such as labeling videos and adding to drives.
Very happy with the overall experience.”
“I thought the video came out very good considering the pictures were very old along with the film cartridges. But I also thought the price was steep for one CD. I was quoted $25 for each CD , I had one cd.. My bill cost $200. So I assume I’m paying for the work of taping to a CD. With the technology today I would think it wouldn’t be that difficult?”
“EVERPRESENT restored an old record of mine. I was very glad to have this done. I was not able to use the flash drive it was on and needed slot of help to navigate the link on my computer. Although I was glad to pay for the cost of restoring the record, I am very unhappy to have to pay to renew this every six months.”
“Thank you to Ever-present for taking care of my very old slide pictures, that were my Grandmother's. Thank you for putting them on a usb flash drive so I can print them off for the rest of my family.”
“The process was very easy and they informed you via email of where they were at in the process. The packaging was great and labeled correctly. The thumb drives and dvds were great. Would definitely use them again”
“I had an excellent first experience. My second batch was not done as expeditiously and the usb key with the files was damaged so that some of them presented with digital lines. However, they called me and fixed the problem.”
Hello Stephen,
Thanks for bringing this to our attention! Please know that all of your images are 100% OK and I will send you a link right now to review these images right way. Please know that sometimes these digital lines appear on USBS that may have been improperly ejected.
Thanks for your time today, as I mentioned on our call, we will be sending you a fresh USB and we wish that we had the opportunity to fix this for you sooner.
Best,
Jody & the EverPresent Team
“We had 32 vhs and vhs-c tapes digitized and put on a usb drive. Had a problem 3 of the tapes but they took the time to get a better result with the problem tapes which i was great full for.”
“I had a number of old, but special photographs digitized. The work was done very professionally and I was extremely pleased with the result. The people I spoke to were helpful and professional.
The turn around time was not a problem to me but it would have been nice if it was a little faster”
“Would have been a five star but my last project was delayed quite a bit and I had to inquire. Everpresent should have reached out to inform me there would be a delay.
Quality of product was excellent. Easy of drop off and pick up was excellent.i lived that I did not need to go through the mail.”
“My reel to reel audio tapes were at 2 speeds, 3 3/4 and 7 1/2; but you transcribed at 1 speed, so that some of my recordings are often either too fast or too slow to understand. I should have told you, but forgot this as it has been over 50 years. In retrospect, I should have paid more for you to go through the tapes in more detail. I know it was a hard job, but I just thought you would transcribe everything and I could easily find what I wanted.
Also, the labeling on the CDs was not as accurate as it could have been. But in the end, Everpresent has been very good in working with me to correct these problems. Robert Bryan. robertebryan@hotmail.com”
