“I really appreciated the customer service, reliability and communication!
The quality of my slides wasn't great and I paid for extra clarity, but I noticed no improvement from the quality of me taking pictures of the slides with a lit background with my phone,.
I have no doubt that you spent time and effort on them but I probably could've gotten the same results more cheaply.”
“Polite and professional. It can take a while to get back your materials and you have may have to pick up the originals in person before they'll let you access them online, but overall a positive experience.”
Hi Brian,
Thanks for your feedback. At EverPresent we pride ourselves on safety and security of our clients materials at all times. We have an advanced barcode system in place to insure that our customers get back everything they originally submitted. Sometimes, we do hear that clients give us tapes in which they were unaware of the original content. This sounds like this could be the case. Please know that I have reached out privately to address your concerns and happy to check the tape for you again. Thank you, EverPresent Management
“Everpresent did a great job on my old stereo slides. They came out better than expected and these slides were 60 years old. The Only issue was that my slides required extra cleaning and there was a extra, not insignificant cost to that. It would’ve been preferable to know that that was a possibility upfront. As opposed to finding out about it after they already had my slides. I am very happy with the work however.”
“The project went well after a bit of a rough start. I feel I was being charged for a hidden service after the parameters of the project were set. I was able to work with Everpresent and actually do some of the work myself that I would have been charged for. Quality was excellent. Communication was good, but could have been more efficient. We started by leaving voicemail, but finally went to email.”
“I was pleased with the time frame in which my videos were transferred to DVD's. I wanted them for a Christmas present and they were done in plenty of time. One small error was made in that two VHS tapes were to be put on one DVD as they were two separate acts of a play, and this wasn't done properly. However, when I contacted Everpresent, they fixed this at no charge. Very pleased with their service.”
“I wish I had asked more questions. I was hoping that we could look at the photos without “clicking” through them. I was hoping they would run more like a slide show. Happy to have them protected”
“due to the age of the reel to reel tapes (54yrs) It was lucky to have been able to retrive anything. The quality wasn't great and I had to play the volume at 43 to be able to hear the music.I sent the second copies of the tape to a former band member who now lives in Kentucky, and he was thrilled. Thank you for doing a great job with tapes that old”
“Everything was great, I appreciate your careful work in taking good care of the old home movies...i am sure it is not easy work.
I would have liked an option to set the movies to music.
(not even sure if that is possible)”
“My experience with Everpresant was very good. They are prompt and professional keeping me informed throughout the whole process. The transfer to flash drive was excellent.”
“The EVERPRESENT team did a great job converting our old videos to digital copies. The age and quality of the videos probably made for a difficult job on EVERPRESENT's part, but they rose to the occasion and it is evident that they did their best.
My one qualm with the company is that I feel as though they were not keeping me updated throughout the entire process. It took almost double the amount of time for them to finish the project than they had predicted when I first dropped the videos off. When I tried contacting them to get an update it was very difficult to get in touch with them. Of course, with this qualm, it is important to consider the difficult times we are in and the delays that the pandemic has created in almost every aspect of life.”
“We experienced helpful communication as our project made its way through the transfer process. Sadly, the digital transfer & DVD hiccups at every point that there was a splice in the original Super 8 film. Surprised that this wasn't noticed and commented upon...even if it couldn't be fixed. Film worked fine in our projector...but that was many years ago!”
“Everpresent digitized 33 Super 8 movie reels for me. Staff was professional and friendly and made it easy to get this project done. The final product is great and I have combined and edited the 33 files into a single movie. The project took substantially longer than expected, but this could be pandemic related. Communication was clear but could have been more frequent over such a long process. Overall a good experience.”
