“Great service! Played a little bit of phone tag to start, but they were very communicative and the digitalized tape came out great. They do have a turnaround of several weeks, so plan ahead, but overall great company!”
“Overall very satisfied. For the slides- not sure why there are lots of separate folders. Would have been better if we could just go continuously from slide to slide”
“Good results, a bit delayed from original expectations.
Good Communication.
Had to request a re-set of my password and that required some persuasion.”
“I think the service is fantastic. My only recommendation is not to incrementally add cost such as labeling videos and adding to drives.
Very happy with the overall experience.”
“I thought the video came out very good considering the pictures were very old along with the film cartridges. But I also thought the price was steep for one CD. I was quoted $25 for each CD , I had one cd.. My bill cost $200. So I assume I’m paying for the work of taping to a CD. With the technology today I would think it wouldn’t be that difficult?”
“EVERPRESENT restored an old record of mine. I was very glad to have this done. I was not able to use the flash drive it was on and needed slot of help to navigate the link on my computer. Although I was glad to pay for the cost of restoring the record, I am very unhappy to have to pay to renew this every six months.”
“Thank you to Ever-present for taking care of my very old slide pictures, that were my Grandmother's. Thank you for putting them on a usb flash drive so I can print them off for the rest of my family.”
“The process was very easy and they informed you via email of where they were at in the process. The packaging was great and labeled correctly. The thumb drives and dvds were great. Would definitely use them again”
“I had an excellent first experience. My second batch was not done as expeditiously and the usb key with the files was damaged so that some of them presented with digital lines. However, they called me and fixed the problem.”
Hello Stephen,
Thanks for bringing this to our attention! Please know that all of your images are 100% OK and I will send you a link right now to review these images right way. Please know that sometimes these digital lines appear on USBS that may have been improperly ejected.
Thanks for your time today, as I mentioned on our call, we will be sending you a fresh USB and we wish that we had the opportunity to fix this for you sooner.
Best,
Jody & the EverPresent Team
“We had 32 vhs and vhs-c tapes digitized and put on a usb drive. Had a problem 3 of the tapes but they took the time to get a better result with the problem tapes which i was great full for.”
“I had a number of old, but special photographs digitized. The work was done very professionally and I was extremely pleased with the result. The people I spoke to were helpful and professional.
The turn around time was not a problem to me but it would have been nice if it was a little faster”
“Would have been a five star but my last project was delayed quite a bit and I had to inquire. Everpresent should have reached out to inform me there would be a delay.
Quality of product was excellent. Easy of drop off and pick up was excellent.i lived that I did not need to go through the mail.”
“My reel to reel audio tapes were at 2 speeds, 3 3/4 and 7 1/2; but you transcribed at 1 speed, so that some of my recordings are often either too fast or too slow to understand. I should have told you, but forgot this as it has been over 50 years. In retrospect, I should have paid more for you to go through the tapes in more detail. I know it was a hard job, but I just thought you would transcribe everything and I could easily find what I wanted.
Also, the labeling on the CDs was not as accurate as it could have been. But in the end, Everpresent has been very good in working with me to correct these problems. Robert Bryan. robertebryan@hotmail.com”
“Enjoyed the updates via email letting me know where our project was in your process. Not very responsive via email though and everyone I spoke with was pleasant and nice.”
“Everpresent did a good job digitizing over 400 slides for me. They were responsive and clear about the process. Pick-up and drop-off was slower than necessary, but the service was good. I would use them again.”
“Haven't look at the photos yet, but lead up was excellent--receiving, info on process, time and cost estimates, stage by stage tracking--with mall easy parking. 4 stars. with #5 pending looking at product”
