EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,039 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,039 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good. But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon. Thanks for the one tape. But I'll never use you again.”

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(MA - Newton Headquarters) - Posted 2 weeks ago

“Can you explain why you gave me so many extra copies that are all blurry of the same thing? It certainly wasn’t worth the money I paid to have them done. They didn’t come out very good. My daughter even commented on the fact that they were all all these extra blurry pictures”

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Posted 1 month ago

“Not worth the money”

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Posted 1 month ago

“Not overly impressed with the quality. No improvements such as clarity of photos were made. I paid extra $$$ for the upgrades, improvements but that did not occur. The audio was awful, distorted. The film, no better. But most disappointing were the slides. I was getting a better quality with my Kodak slide converter, though at a slower pace because it only does one slide at a time manually. Also, I sent a photo to my sister from the thumb drive you provided. Her iPhone made better improvements to the picture, the faces were much clearer. Very disappointed that it only seems that your company simply scanned and did no quality improvements at all. Will not recommend your company to anyone.”

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(NH/MA - Salem) - Posted 1 month ago

“It seemed more complicated than it had to be. Also it took longer than I thought. Originally, I went to the South Shore Plaza, but couldn't find the Everpresent location. So I called HQ and was told that I really didn't want to go there because it would take too long. Apparently it's just a drop-off and they don't pick-up there very often. When I dropped the video off at HQ, I was told of a handling fee in addition to the fee I was initially quoted over the phone. I asked what the handling fee was for and was told that it covered, basically, me coming into the office and giving them the video tapes. (I may not have that exactly right, but 90% right.) Then someone appeared out of nowhere and told me that they always charge a handling fee. I asked if I could have them before Christmas (two weeks away) and they said yes. But it would cost quite a bit more. I kept hearing how busy you were. Busy. Busy. Busy. We're soooooo busy. And yet I saw no one in the digitizing room. Okay. Well, I got what I wanted, but you need to get your act together before I'd recommned you to anyone. Sorry you asked?”

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Posted 3 months ago

“Myself, I was very happy with your "magic". I am giving the thumb-drive of my sister's singing, to my nephew today, as it is his 60th birthday. I truely hope he willl enjoy your work. But for my own ears, the voices seamed a bit "muddled". I can guess this was a process of reducing background noise, fighting with the very poor quality of the cassette recording. My question to you, is that if this is the case, will you be able to "re-mix" with perhaps more "treble", or whatever, to bring out the singer's voices? Judy was his mom, and, of course, I will be responsible for all addition costs. If this is the case, will you need me to re-send the cassette and thumb-drive to you? Whatever is best, I still am happy with your work. I only, NOW, have to hear my nephews ideas. THANK YOU EVERPRESENT! I await any/all responces. Sincerely, Stephen A. Beebe :-)”

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(CT - Hartford) - Posted 3 months ago

“Confusing conversation with staffing about pricing gives the reason for a three along with " you'll receive back all of what we received". The original reels and canisters with identity cards were not returned. The quality of the film views is fair and some just washed over... Disappointing!”

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Posted 3 months ago

“Should had some kind of music in the background. Also thought it was a little expensive but did it only because the second one was a Christmas present for my sister-in-law”

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Posted 3 months ago

“Professional service, good quality. A tad pricey for me.”

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(Mail In) - Posted 3 months ago

“Working with the staff at Everpresent was very pleasant. All are very professional. The quality of each photo is excellent, even though some were quite old, and were improved by the work at Everpresent. My photos were a chronology of my children's lives from when their Dad and I met to their weddings and children. The order of the photos is VERY important for it to make sense. During my phone call with Everpresent, I made this VERY CLEAR. The photos were numbered in RED ink to make this chronology clear. When the thumb drives arrived, the photos were not even close to being in order. Whoever did the actual work did not pay attention to the order. I was disappointed and surprised because I had been clear about the importance of order . I called you, and Eileen (?) said she would speak to the person who filled my order and call me back. I have received no call. I do realize that it is the holidays, and certain employees could be on vacation. I I am looking forward to receiving 3 new thumb drives WITH the photos in order. If you need the original photos back with the correct numbering, I am happy to re send them. Ann Hajicek. 847 567 1199 haji1313@icloud.com”

Helpful Report

(Mail In) - Posted 3 months ago

Thanks for reaching out and for your kind words about the EverPresent experience. EverPresent prides itself on maintaining the integrity and order of our clients projects. We will review your order details immediately and have a Senior Manager reach out to help resolve this. Thanks again for choosing us!

Posted 3 months ago

“i had old 35MM slides digitized and the job was done well considering the age of the slides. I was disappointed because I have a dozen or so unlabled VHS tapes and wanted tp preview them before having them digitized and you offered no such service. Still waiting to find one, the local libraries do not have them available as you said and am on the waiting list to use one. Then I will return as a customer”

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(MA - Newton Headquarters) - Posted 3 months ago

“The positive is that I was able to finally get my VHS tapes transferred to a flash drive. The negative is that it wasn't enclosed with the tapes when it was promised, so I was told that it would be done promptly. The following week I received an email that it was ready in Northborough so we went on Friday and was told that it wasn't there. I called, was upset that I wouldn't have it for Thanksgiving, but was told it would be sent directly to my address on Wednesday. Well, that didn't happen either. I received it the day AFTER Thanksgiving, which was extremely disappointing. I chose this company based on their reviews and reputation. I received "I'm sorry" over the phone, and nothing else. I believe that I should be compensated in some way for a 3 week delay. Thank you!”

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(MA - Northborough) - Posted 4 months ago

“Only 1 out of 3 tapes that I sent was good to watch. It would be helpful if you could contact a client if you knew the tapes would not be clear.”

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Posted 5 months ago

“The digital images look very good. I'm very pleased about that. There were 199 slides and I wrote an index by hand with a description of each slide numbered from 1-199. The person that I spoke to the last time I was there said I would be able to have each image numbered 1-199 to match my index which would be very helpful. Only 2 slides have a number, the first one on volume 1 and the first one on volume 2. I am disappointed in that. It's not easy to find a description on my index without a number.”

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(MA - Newton Headquarters) - Posted 6 months ago

“I don’t know”

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Posted 6 months ago

“The first product -file 943443 was excellent in all respects..The second file #943252 has been somewhat of a disappointment, unfortunately. The project included twice the number of rolls of film-I wanted a smaller one to begin to evaluate the project. One thumb drive sent on the second file was quite good. . I asked for 3 thumb drives of the second file and was quite disappointed. The project was sent in 3 thumb drives. The first was fine the second had nothing to do with me nor the rolls of film I sent. In fact the second of the 3 thumb drives showed pictures of beautiful rivers,forests catherdals etc but nothing related to my project. I called several days ago and explained my situation to your associate. She found the project and said she was somewhat uncertain and was going to talk to someone and would get back. I have never received a return call. So A for product #1 and far lower grade thus far for project #2. Please have someone find out what has happened and get back to me. I have family coming in from TX and promised a surprise-the surprise looks like it will be on me. Please have someone look into my situation and get back . Thank you John Buckley 401 744 7697”

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(RI - Providence) - Posted 6 months ago

“Not pleased. Spent over $400. No editing whatsoever. Mislabeled. AND received someone’s DVDs. Taped commercials etc that i’m sure i paid for. One important DVD is cut off before the important part of the event. Invest in a machine and do it yourself is the best advice I can give you. Work too hard to have paid for this service”

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(NY - Hawthorne) - Posted 7 months ago

“Final digitization product was good. However, the person I spoke with there quoting the job was curt, the delay was significantly longer than communicated, and the emails from Everpresent were just rude. I found the overall customer service below average, with the exception of the physical store that I dropped off/picked up from - they were helpful. Furthermore, asking for a tip for poor customer service and a delayed product was just plain stupid. I will not be using your company again.”

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(MA - Boston/South End) - Posted 8 months ago

“It is a good service, but customer service didn't contact me for extra charges and I had to called them to get an update of the work.”

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(NY - Astoria/Queens) - Posted 10 months ago

“I submitted a VHS tape from 1991 (32 years old) and requested three DVDs to be made from the tape. The people were very professional and they sent me emails with a progress report many times throughout the process. I received the three DVDs in a timely fashion. Two of them were very good while a third one was somewhat blurry and the DVD paused briefly several times throughout the tape. This was very disappointing. I do realize the tape is old and I do feel they did the best they could. But I was disappointed with the third DVD as I think this was a very expensive project. Maybe they didn't check the third DVD.”

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(Mail In) - Posted 10 months ago

EVERPRESENT is rated 4.6 based on 2,039 reviews