“Great serv,ice. Kept you informed of progress. Only "problem" - wish they allowed you to edit the film using their website as I don't have the technical ability. Too many piano reciitals where recorded!”
“Everpresent did a great job of seamlessly digitizing my old panoramic photo of a 1929 high school graduating class. However, while I sent the original rolled in a firm mailing tube, they returned it in a box with bubble wrap. This resulted in a partial "crush" of the original photo with some slight creasing.”
“I am very dissatisfied with the billing on my account.
Before my video was completed, I paid all charges upfront and specifically asked whether there would be any additional fees. I was assured that there would not be.
However, after my video was completed and posted online, my credit card was charged an additional $7.50 without any explanation. I have called twice to ask about this charge, but no one has been able to provide a reason for it.
During both calls, I requested an itemized bill and was assured that one would be sent to me by email. To date, I have not received anything.
I would like an explanation for the $7.50 charge and an itemized statement showing all charges associated with my order. The lack of communication and failure to provide the requested billing information has been very frustrating.
I look forward to receiving a prompt response.”
Hi there,
Thanks for sharing your feedback. We understand that price is a concern, and we'll continue to review our services to see how we can continue helping clients where they're at.
Best Regards,
The EverPresesnt Team
“I'm very happy with the end product. Getting there was kind of bumpy. Most of the bumps had to do with poor communication and the difficulty I had following up once my project was under way and I had a question. David Holzel”
Hi David,
Thank you for sharing your exprience with us. We agree that there were unnecessary bumps along the way but we're glad your project came out well.
We appreciate your feedback and thank you for your business.
Best,
The EverPresent Team
Hi Janet,
We are sorry to hear you did not find our download only package to be intuitive. We do not see any requests to our App Support so we will send you an email with our App Support form so we can assist you with downloading your files.
Thanks,
The EverPresent Team
Hi Barbara,
Thank you for sharing your experience.
Based on our notes, we completed a film project with you. We're glad the film conversion process felt straightforward on your end. That's exactly what investing in our expertise feels like.
We understand that cost is a factor when it comes to investing in such important projects. We will keep your experience in mind as we continue to improve our services and appreciate the time you took to send your feedback!
Best,
The EverPresent Team
“I'll let you know when I receive it! I've had a tracking number to a package that obviously hasn't been shipped yet. Waiting for a return phone call from gentleman I spoke to earlier today”
Hi Beverly,
Thank you for sharing your experience with us! We apologize on the delay of getting your project mailed out. Our team will be mailing this out today.
Best,
The EverPresent Team
“Communications need improvement.. Quality of staff and product is really very embellished..."Our experts"..etc jargon does justify very high price which was not justified for the result..Maybe your specialty is videos or photos.."Improving my audio" would have cost way more than the satisfactory I would have received... Despite this review if folks are desperate for your service..Hey go for it...”
“My feel the tapes that was to messed up to repair yall should have told me It can’t be done.. I feel it was a waste of money.. yall transfer my tapes to DVDs an im having so much trouble seeing the video.. my wedding dvd..😠omg came out very bad.. i should have gotten a discount for that on,my prom dvd came out a little better.. but still not great.. totally not what I expected”
Hi Jamillah,
Thank you for sharing your experience with us. We know how important these memories are, and it's frustrating when the results feel disappointing.
For every video tape transfer, we include a quality letter to help set expectations based on the condition of the original materials. Our goal is always to preserve anything that can still be captured, since many clients are trusting us with important memories. When there is viewable content, even if limited, we digitize it so you have access to everything that still exists on the tape.
A team member will reach out shortly to gather a few more details. They'll review your concerns alongside the notes from your project and let you know the best next steps.
Best,
The EverPresent Team
“Really special to have our grandparents audio cassettes transferred to digital audio files. We have found the ever present app to be a bit cumbersome and wish that it was more intuitive. The audio files need to be re-labeled to better identify their content, but I don’t see that option. Being able to sort the files into different categories would be helpful also.”
Hi Liz,
Thank you for sharing your experience with us. Our App Support team will be happy to help you with any concerns you may have about the app. The app does provide you with different options to view and share the files, depending on what works best for you.
A team member will be in touch to follow up about the app. In the meantime, here's our App FAQ which highlights some of its features for sharing and viewing. https://everpresent.com/app-faq/
Best,
The EverPresent Team
“The quake quality of the work was very good but the whole process was unnecessarily over the top. Communication was difficult; direct answers were not answered directly. When I used this service several years earlier, it was much more straight forward. It feels like a lot of unnecessary bs was adding for the sake of c appearance/marketing. It weakens your relationship with your customer and your customer's trust in your integrity, in my opinion.”
Hi Madeline,
Thank you for sharing your experience with us, especially so as a repeat client. While we remain committed to putting our clients first, it's clear we fell short in your more recent experience. We take these concerns seriously and would love to hear more. We'll take our learnings and adjust our process, as needed. We want every client to feel confident choosing us again for projects that matter most to them.
We value your continued trust and thank you for choosing to work with us again.
The EverPresent Team
“I am delighted with many of the photos. Quality Varies from good to door. Process was very slow and very little contact with staff. Very expensive. Not much discount for large order. Delivery was smooth.”
Hi Bonnie,
Thank you for sharing your feedback with us. We're glad to hear that many of the photos brought you delight and that delivery was smooth. At the same time, we regret that the process felt slow and communication did not meet your expectations. We understand how important it is to hear from us regarding your project and seems like there may be an area for improvement here.
Regarding pricing, every order is handled with careful attention to detail. For larger projects, our pricing structure automatically applies bulk pricing, and while that discount was included in your order, we understand it may not have felt significant. For future batches, we're happy to review your archive together and explore a quote that better fits your needs.
We truly appreciate your trust in us with your photos, and we hope the images that brought you joy continue to hold lasting meaning.
Best,
The EverPresent Team
“Cost was initially reasonable, turnaround for a small and straightforward jod (digitize 14 slides-35mm) was not. “Expedited turnaround doubled the price. As Everpresent then had the sldes in hand, I had no choice. My fault for assuming a small job could be handled in less than a month.”
Hi Robert,
Thank you for sharing your experience with us. We're sorry the turnaround felt longer than expected. Even small projects like yours require careful handling in our production queue, which is why expedited service comes at an additional cost. We don't want to skip steps ensuring the best capture we can get out of your precious materials.
We hope the digitized slides bring lasting value and would be glad to assist with future projects. Thank you again for your business.
Best,
The EverPresent Team
“I sent a cassette of my older brother interviewing my grandfather,after a while they sent me three CDs and two USBs of some weird baseball jabber . I reviewed my cassette and my grandfather was still there but not on any of the material Everpresent sent me. I have tried in vain to get the stuff I paid for but have gotten the run around so far . Unless they come forward and rectify the situation,I would not recommend them. So, it took a while, my experience/ complaints were totally unique. But they did rectify my project and I did get it back as I originally intended.so, it was much Longer than. I thought it would be. I assume whomever was responsible for the original mess was at least given a talking to.
They honored the payment I had originally made ( as was as it should be) and delivered my project, so other than my original aggravation it all ended fine.”
“The digitization of my materials was nice to have but- my thumb drive and box of materials came back with someone else’s stuff. The marketing tact with this company to ‘protect’ your precious memories is a bit of a farce with the experience I had. And, when I brought it to the customer service’s attention they told me that the didn’t mix up someone else’s materials with mine. I have the proof on my thumb drive and I even returned the poor other person’s materials back.”
Hi Patricia,
Thank you for your feedback regarding our app. We’re sorry to hear that you're experiencing issues with the sharing link. We've reached out to you some time ago to follow up and haven't heard anything. Our team is constantly working to improve the user experience, and your comments are crucial to that process.
If you need assistance, please don’t hesitate to reach out to our support team. We’d love the opportunity to help resolve this for you.
Warmest regards,
The EverPresent Team
“I spent many hours putting my photos in chronological order and placing them in a shoe box in chronological order. When I dropped my photos off, I was only able to speak to a receptionsist so there was no discussion about the details of my order. Some days later, a technician called me about my order, but she never discussed with me the order of my photos. I had approximately 800 photos digitized which ended up not being in any order and were quite mixed up. I'm disappointed that the technician did not bring this up for discussison. When I picked up my photos, I also just spoke with a receptionist who was not able to answer any questions. When I called and spoke with someone about this, I learned there was an extra charge to keep the photos in order, which I would have been happy to pay, had someone brought this to my attention. I feel there's a level of sloppiness and lack of clear communication on the part of Everpresent.”
“I was pleased with the care of my cds and album you used. But I was disappointed with the instructions for downloading etc. Eventually I downloaded VOX so I could combine all to play at a time. Plus I requested a Zip drive of all 3 items and only the vinyl record was put on it. I finally just gave up trying to communicate. Too bad,”
Hi Katheryn,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you were pleased with the care we took with your CDs and album. However, we’re sorry to hear that the instructions for downloading were not clear, and that you didn’t receive everything you have requested.
We will have one of our team members give you a call for more information. We'll send a follow up email if we don't reach you. We stand by our service and would love the opportunity to correct your experience.
Warm regards,
The EverPresent Team
