EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know”

Helpful Report

Posted 1 year ago

“The first product -file 943443 was excellent in all respects..The second file #943252 has been somewhat of a disappointment, unfortunately. The project included twice the number of rolls of film-I wanted a smaller one to begin to evaluate the project. One thumb drive sent on the second file was quite good. . I asked for 3 thumb drives of the second file and was quite disappointed. The project was sent in 3 thumb drives. The first was fine the second had nothing to do with me nor the rolls of film I sent. In fact the second of the 3 thumb drives showed pictures of beautiful rivers,forests catherdals etc but nothing related to my project. I called several days ago and explained my situation to your associate. She found the project and said she was somewhat uncertain and was going to talk to someone and would get back. I have never received a return call. So A for product #1 and far lower grade thus far for project #2. Please have someone find out what has happened and get back to me. I have family coming in from TX and promised a surprise-the surprise looks like it will be on me. Please have someone look into my situation and get back . Thank you John Buckley 401 744 7697”

Helpful Report

(RI - Providence) - Posted 1 year ago

“Not pleased. Spent over $400. No editing whatsoever. Mislabeled. AND received someone’s DVDs. Taped commercials etc that i’m sure i paid for. One important DVD is cut off before the important part of the event. Invest in a machine and do it yourself is the best advice I can give you. Work too hard to have paid for this service”

Helpful Report

(NY - Hawthorne) - Posted 1 year ago

“Final digitization product was good. However, the person I spoke with there quoting the job was curt, the delay was significantly longer than communicated, and the emails from Everpresent were just rude. I found the overall customer service below average, with the exception of the physical store that I dropped off/picked up from - they were helpful. Furthermore, asking for a tip for poor customer service and a delayed product was just plain stupid. I will not be using your company again.”

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(MA - Boston/South End) - Posted 2 years ago

“It is a good service, but customer service didn't contact me for extra charges and I had to called them to get an update of the work.”

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(NY - Astoria/Queens) - Posted 2 years ago

“I submitted a VHS tape from 1991 (32 years old) and requested three DVDs to be made from the tape. The people were very professional and they sent me emails with a progress report many times throughout the process. I received the three DVDs in a timely fashion. Two of them were very good while a third one was somewhat blurry and the DVD paused briefly several times throughout the tape. This was very disappointing. I do realize the tape is old and I do feel they did the best they could. But I was disappointed with the third DVD as I think this was a very expensive project. Maybe they didn't check the third DVD.”

Helpful Report

(Mail In) - Posted 2 years ago

“Everpresent did a fine job of converting my VHS to DVD and, also, communicating as their work progressed. However - and tempering this against such as my local library having a do-it-yourself-VHS-to-DVD-for-free - I have to reflect your charge for doing this work as notably high.”

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(NJ - Collingswood) - Posted 2 years ago

“Beginning of the process went very well. Dropped off my slides/videos and got an email that the project was going through quality control and was moving right along, a few weeks later. Then nothing for three months. Everpresent did provide a few videos and some slides right before the holidays after a few emails from me. Then took another three months until we got the project. Quality was great, but given the price, thought we would have gotten a clearer sense of where we stood. Didnt really make good on the promise of the site and service.”

Helpful Report

(PA - Lafayette Hill) - Posted 2 years ago

“You just transfer, you don’t clear it up. The price I paid was in poor condition.”

Helpful Report

(MA - Braintree) - Posted 2 years ago

“Communication was very good. End product was not what I hoped. It appeared that no effort was made to improve the quality of any of the footage. Even footage that was not even viewable was included in the end result and paid for.”

Helpful Report

(Mail In) - Posted 2 years ago

Hi Cindy, Thanks for your feedback and we are glad that you enjoyed your customer service experience with EverPresent. We do pride ourselves on high quality transfers and the end result is only as good as the original material. Many of these products that we see deteriorate with age and we do offer Quality Letters included with all projects to explain these common imperfections. We will also have a member of Client Services Team reach to see if there is anything additional we can do for you! Best, EverPresent Support Team

Posted 2 years ago

“I really liked the ease of dropping off/picking up my stuff at a local retailer. I also really liked the detailed emails I received about the progress of my project. What I did NOT really like was a solicitation for a tip for the customer service rep who was in charge of. my project. I was given a cost for my project, which I assumed included the salary/hourly wage of Everpresent's employees. If you think your employees deserve more $$, pay them more & have your pricing reflect that. I felt the request was a scam to get me to pay more for your service than I contracted for. If not for that I would have given Everpresent 5 stars.”

Helpful Report

(MA - Cambridge/Somerville) - Posted 2 years ago

“The actual transfer service was great. However, communication needs to improve. CSTs were very friendly but clueless. It took me leaving 4-5 voicemails to get a call-back initially for my project. After that, I had a few email threads going and it was back and fourth that went nowhere. Very confusing about some sort of contract which I never was even given. Later found out that I could just drop everything off in person. Not sure why none of these people told me that. To make matters worse, once I did finally drop the project off, I started getting hammered with calls from Everpresent. I'd say at least 4 per week. Most of the time is was a confused CST who didn't even know I had a project going on already. A few times it was a useless update that no one needs. I really don't need to know "we loaded it onto the truck" etc etc. These updates kept coming. And now your hammering me with review requests. It's like your trying at communication but failing miserably. I got the impression that I was talking to people in a call center and maybe there's the problem.”

Helpful Report

(MA - Northampton) - Posted 2 years ago

Thank you so much for your feedback and are happy that you are pleased with your final product! We take pride in making sure that our customers are informed and most clients rely on our constant communication to insure that their projects are safe! If you ever need any help or have any questions, don't hesitate to reach out to us. Thank you again for giving EVERPRESENT a try.

Posted 2 years ago

“Expensive but happy with most of the scans. Find the request for a tip to be outrageous. Everyone I have dealt with has been very nice and helpful.”

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Posted 2 years ago

“The people everpresent very nice to talk to. The turnaround time is all so much faster than I had expected for multiple items, which was good. The downfall is I had videos converted to USB in the USB is so loose that I can barely stay in my computer to view the videos.”

Helpful Report

(MA - Worcester) - Posted 2 years ago

“Dear Judy- I have some 25 year old sound tapes that I can no longer hear because I do not have an old-fashioned tape player any mor.e. I wanted to be able to play these old tapes for a friend who is , unfortunately, in a hospital bed permanently. . You were clever enough to put the music on a flash drive which is great but I cannot listen to the music anywhere but in my office when I plug it into my desk computer. Obviously, I cannot take my computer to the hospital room so , because you are tech savvy, is there a way I can get a small adapter that would allow me to play this music in a hospital room? If so, please let me know and I will set up an appointment to see you at your facility in Newton. I thank you for any advice or help you can offer me using your knowledge. Sue Beatty”

Helpful Report

(MA - Natick) - Posted 2 years ago

“My experience was good, But I wish you would have told me a little more about what my final product looked like I might have not asked for you to continue!! I was disappointed at the viewing when I got the USB. I know you worked hard on it and I am not blaming you for the outcome but I just wish I was told that the viewing was in a bad state. I would have cancelled the whole thing and paid you for what you did up to that point. I have more but I am reluctant to pass them on to you because I think the viewing might be as bad as the one I sent to you!!”

Helpful Report

(NY - Poughkeepsie) - Posted 2 years ago

Hi Theresa, Thanks for choosing EverPresent to transfer your film reels from 1970s. We would love to help you out on your next set of film reels, perhaps these ones will be in better physical condition than the ones we recently transferred. We will have a consultant reach out to you to help explain the process and hopefully help with your next project!

Posted 2 years ago

“We love our 2 digital projects but in the last one our VHS tapes came back without the cases they were sent it. It is very difficult to reach someone at Everpresent.”

Helpful Report

(NY - Riverhead) - Posted 3 years ago

“The volume and clarity was not as good and the film was not clear sometimes. I understand because the was made in the Fortes Something with filming I did went to fast. We have 2 more but not sure I want to sped that much more money if it doesn't come out good.”

Helpful Report

(NY - Glens Falls) - Posted 3 years ago

“The price I was quoted and the price I was charged was not the same. Why was I not told ahead that one of my VHS tapes had to be repaired and that was 45 dollars and I was charged 40dollars for a service fee.”

Helpful Report

(NH/MA - Salem) - Posted 3 years ago

“Administratively, your services are impeccable but it would have been better to have complete transparency on the pricing; in my case the bill was higher at the end of the order (ie, after the technicians had looked at the items to be copied, and billed accordingly; this includes shipping costs etc)”

Helpful Report

(NY - Hawthorne) - Posted 3 years ago

EVERPRESENT is rated 4.6 based on 2,592 reviews