“Since I have never engaged a company to convert my 35mm slide to a digital format, I may have expected too much. When I viewed the digitized slides, I immediately saw that they were not as sharp as my slides were. Before I brought the slides to you, I viewed each to ensure they were satisfactory. They all seemed to me to be sharp.”
“Don’t think it is worth the money they charge. Kept slapping other charges on that were not discussed. Transfer of vcr tape to usb drive is ok but not great.”
“When I brought the films they gave me a price paid half then got a call from a tech in another state the price went up by over 3 hundred dollars how did he know ? When I went to pick up finished product you had already charged my credit which I did not realize you kept it on record usually your credit card credited when you pick up a product Helena Kelley I can see an estimate being off but that was a lot”
“I would have to say I am happy with my purchase. But I think you sent me two of the same USB’s . Please look into this matter for me. I would hate to not have some of my pictures.”
“Label is all wrong. My name is Marc not Mark. Bride's name is Diane not ---- and the year was 1986 not 1988. The only thing right is the word wedding. You had my email and phone to contact me at the very least about the bride's name. I was in contact a few times regarding my order with no mention of what the label should read. Poor attention to detail.”
Hi Marc,
Thank you very much for your feedback. Your frustration is quite understandable, and we will be sending you a re-made DVD with the correct wording, per your instructions, at no charge.
We know how important a memory like this is, and we would love an opportunity to improve this experience for you. Please feel free to reach out at your earliest convenience, and we can talk further.
Many thanks,
EverPresent
“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”
“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good.
But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon.
Thanks for the one tape. But I'll never use you again.”
“Can you explain why you gave me so many extra copies that are all blurry of the same thing? It certainly wasn’t worth the money I paid to have them done. They didn’t come out very good. My daughter even commented on the fact that they were all all these extra blurry pictures”
“Not overly impressed with the quality. No improvements such as clarity of photos were made. I paid extra $$$ for the upgrades, improvements but that did not occur. The audio was awful, distorted. The film, no better. But most disappointing were the slides. I was getting a better quality with my Kodak slide converter, though at a slower pace because it only does one slide at a time manually. Also, I sent a photo to my sister from the thumb drive you provided. Her iPhone made better improvements to the picture, the faces were much clearer. Very disappointed that it only seems that your company simply scanned and did no quality improvements at all. Will not recommend your company to anyone.”
“It seemed more complicated than it had to be. Also it took longer than I thought. Originally, I went to the South Shore Plaza, but couldn't find the Everpresent location. So I called HQ and was told that I really didn't want to go there because it would take too long. Apparently it's just a drop-off and they don't pick-up there very often. When I dropped the video off at HQ, I was told of a handling fee in addition to the fee I was initially quoted over the phone. I asked what the handling fee was for and was told that it covered, basically, me coming into the office and giving them the video tapes. (I may not have that exactly right, but 90% right.) Then someone appeared out of nowhere and told me that they always charge a handling fee. I asked if I could have them before Christmas (two weeks away) and they said yes. But it would cost quite a bit more. I kept hearing how busy you were. Busy. Busy. Busy. We're soooooo busy. And yet I saw no one in the digitizing room. Okay. Well, I got what I wanted, but you need to get your act together before I'd recommned you to anyone. Sorry you asked?”
“Myself, I was very happy with your "magic". I am giving the thumb-drive of my sister's singing, to my nephew today, as it is his 60th birthday. I truely hope he willl enjoy your work. But for my own ears, the voices seamed a bit "muddled". I can guess this was a process of reducing background noise, fighting with the very poor quality of the cassette recording. My question to you, is that if this is the case, will you be able to "re-mix" with perhaps more "treble", or whatever, to bring out the singer's voices? Judy was his mom, and, of course, I will be responsible for all addition costs. If this is the case, will you need me to re-send the cassette and thumb-drive to you? Whatever is best, I still am happy with your work. I only, NOW, have to hear my nephews ideas. THANK YOU EVERPRESENT! I await any/all responces. Sincerely, Stephen A. Beebe :-)”
“Confusing conversation with staffing about pricing gives the reason for a three along with " you'll receive back all of what we received".
The original reels and canisters with identity cards were not returned.
The quality of the film views is fair and some just washed over... Disappointing!”
“Should had some kind of music in the background. Also thought it was a little expensive but did it only because the second one was a Christmas present for my sister-in-law”
“Working with the staff at Everpresent was very pleasant. All are very professional. The quality of each photo is excellent, even though some were quite old, and were improved by the work at Everpresent.
My photos were a chronology of my children's lives from when their Dad and I met to their weddings and children. The order of the photos is VERY important for it to make sense. During my phone call with Everpresent, I made this VERY CLEAR. The photos were numbered in RED ink to make this chronology clear.
When the thumb drives arrived, the photos were not even close to being in order. Whoever did the actual work did not pay attention to the order. I was disappointed and surprised because I had been clear about the importance of order .
I called you, and Eileen (?) said she would speak to the person who filled my order and call me back. I have received no call. I do realize that it is the holidays, and certain employees could be on vacation. I
I am looking forward to receiving 3 new thumb drives WITH the photos in order. If you need the original photos back with the correct numbering, I am happy to re send them.
Ann Hajicek. 847 567 1199 haji1313@icloud.com”
Thanks for reaching out and for your kind words about the EverPresent experience. EverPresent prides itself on maintaining the integrity and order of our clients projects. We will review your order details immediately and have a Senior Manager reach out to help resolve this. Thanks again for choosing us!
