The positive is that I was able to finally get my VHS tapes transferred to a flash drive. The negative is that it wasn't enclosed with the tapes when it was promised, so I was told that it would be done promptly. The following week I received an email that it was ready in Northborough so we went on Friday and was told that it wasn't there. I called, was upset that I wouldn't have it for Thanksgiving, but was told it would be sent directly to my address on Wednesday. Well, that didn't happen either. I received it the day AFTER Thanksgiving, which was extremely disappointing. I chose this company based on their reviews and reputation. I received "I'm sorry" over the phone, and nothing else. I believe that I should be compensated in some way for a 3 week delay. Thank you!